Hybrid Technical Support Specialist

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

IT equipment provided

Competitive salary with annual raise

Job summary

CIRIUM is seeking a Technical Support Representative to deliver post-sale technical assistance. You will troubleshoot product issues, respond through live chat and email, and manage support tickets with accuracy and care.

Join a team that collaborates across the Americas and EMEA/APAC to resolve queries, provide product guidance, and ensure customer delight on shifting schedules including Philippine holidays.

Qualifications

• Bachelor's degree holder in any field.
• Completed 2nd year college with relevant experience.

Responsibilities

• Provide post-sale technical support to CIRIUM customers via live chat and email.
• Troubleshoot intermediate product issues and convey solutions.
• Handle inbound calls and emails for technical and product inquiries with high customer care.
• Update helpdesk ticketing system, record data, and generate activity reports.

Skills

Excellent communication

MS Office proficiency

AI tools learning

Customer-centric

Education

Bachelor's degree in any field

2nd year college with relevant experience

Tools

Salesforce

JIRA

Confluence

Job description

CIRIUM is seeking a Technical Support Representative to deliver post-sale technical assistance. You will troubleshoot product issues, respond through live chat and email, and manage support tickets with accuracy and care.

Join a team that collaborates across the Americas and EMEA/APAC to resolve queries, provide product guidance, and ensure customer delight on shifting schedules including Philippine holidays.