Hybrid Support & Dev Engineer — Own the Queue, Tackle Bugs

Offshore Launch; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Annual bonus up to 150% of one month's

13th month pay

Performance-based bonuses

Comprehensive HMO including dependents

Job summary

Offshore Launch is hiring for a hybrid support-and-development role. You will own the morning L1 support queue (9am–1pm), debug issues, and gradually take on deeper features as you learn a proprietary codebase alongside the technical co-founder in a lean startup.

You should have 3–5 years of full-stack or backend experience, strong Microsoft stack skills (C#, ASP.NET MVC, SQL Server) and solid English communication. Azure experience and startup background are plus points.

Qualifications

• 3–5 years of software development experience (full-stack or backend-leaning).
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
• Strong written English — clear, direct, proactive communicator
• Comfortable working in a lean startup environment with minimal documentation and real ownership
• Background in support engineering, developer support, or a hybrid dev/support role (bonus)
• Experience with Azure infrastructure (bonus)
• Prior work at a startup or on a very small engineering team (bonus)
• Comfortable with AI-assisted development and actively uses Claude for architectural work (bonus)

Responsibilities

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Skills

C#

ASP.NET MVC

SQL Server

HTML

CSS

JavaScript

jQuery

Bootstrap

English (written)

Startup experience

Azure infrastructure

Tools

Azure

Job description

Offshore Launch is hiring for a hybrid support-and-development role. You will own the morning L1 support queue (9am–1pm), debug issues, and gradually take on deeper features as you learn a proprietary codebase alongside the technical co-founder in a lean startup.

You should have 3–5 years of full-stack or backend experience, strong Microsoft stack skills (C#, ASP.NET MVC, SQL Server) and solid English communication. Azure experience and startup background are plus points.