Support Engineer (L2) — Developer Track | SaaS Startup

Offshore Launch; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Annual bonus up to 150% of one month's

13th month pay

Performance-based bonuses

Comprehensive HMO including dependents

Job summary

Offshore Launch is hiring for a hybrid support-and-development role. You will own the morning L1 support queue (9am–1pm), debug issues, and gradually take on deeper features as you learn a proprietary codebase alongside the technical co-founder in a lean startup.

You should have 3–5 years of full-stack or backend experience, strong Microsoft stack skills (C#, ASP.NET MVC, SQL Server) and solid English communication. Azure experience and startup background are plus points.

Qualifications

• 3–5 years of software development experience (full-stack or backend-leaning).
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
• Strong written English — clear, direct, proactive communicator
• Comfortable working in a lean startup environment with minimal documentation and real ownership
• Background in support engineering, developer support, or a hybrid dev/support role (bonus)
• Experience with Azure infrastructure (bonus)
• Prior work at a startup or on a very small engineering team (bonus)
• Comfortable with AI-assisted development and actively uses Claude for architectural work (bonus)

Responsibilities

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Skills

C#

ASP.NET MVC

SQL Server

HTML

CSS

JavaScript

jQuery

Bootstrap

English (written)

Startup experience

Azure infrastructure

Tools

Azure

Job description

About the role

This is a hybrid support-and-development role where you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity. You'll be working directly alongside the technical co-founder in a lean startup environment with minimal documentation and real ownership.

Key responsibilities

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

About you

• 3–5 years of software development experience (full-stack or backend-leaning)
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
• Strong written English — clear, direct, proactive communicator
• Comfortable working in a lean startup environment with minimal documentation and real ownership
• Background in support engineering, developer support, or a hybrid dev/support role (bonus)
• Experience with Azure infrastructure (bonus)
• Prior work at a startup or on a very small engineering team (bonus)
• Comfortable with AI-assisted development and actively uses Claude for architectural work (bonus)

Benefits

• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents

About us

A growing SaaS platform in the nonprofit fundraising space.