Hybrid Client Success & Relationship Specialist

Manulife Financial; Talima; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Manulife Financial seeks a Client Account Representative to join our Retirement Operations team. You will deliver professional, trusted service to Manulife John Hancock clients, brokers, third-party administrators and plan participants, while building strong relationships.

You will manage a block of clients, respond to inquiries, document discussions and educate clients on new product features, contributing to high service levels and client satisfaction in a dynamic environment.

Qualifications

• 2–3 years of experience in B2B client servicing or support.
• Strong relationship management and interpersonal communication skills.
• Proficient in MS Excel, Word, PowerPoint and Access databases.

Responsibilities

• Manage a full block of clients and deliver professional service.
• Build solid relationships with clients, brokers, and plan participants.
• Respond to questions and problems, documenting discussions and complaints.
• Educate clients on new product features and services.
• Aim to meet service quality and productivity standards.

Skills

Relationship management

Interpersonal communication

Education

Undergraduates (minimum 2 years completed) or bachelor's degree

Tools

Excel

Microsoft Word

PowerPoint

Access Databases

Job description

Manulife Financial seeks a Client Account Representative to join our Retirement Operations team. You will deliver professional, trusted service to Manulife John Hancock clients, brokers, third-party administrators and plan participants, while building strong relationships.

You will manage a block of clients, respond to inquiries, document discussions and educate clients on new product features, contributing to high service levels and client satisfaction in a dynamic environment.