Hybrid SaaS Support Engineer for Cloud Solutions

AMCS Group; Hinoba-an; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Hybrid working model

Healthcare coverage Day 1

25 days annual leave

Transportation support

Free onsite meals and coffee

Learning and development opportunities

Job summary

AMCS is seeking a Software Support Engineer to be the first point of contact for customers, resolving issues and maximizing product value. You will combine technical troubleshooting with strong communication to deliver an exceptional support experience in a fast-paced SaaS environment.

The role emphasizes curiosity, problem solving, and the ability to handle multiple support cases, with hybrid work and opportunities for professional growth within a global team.

Qualifications

• Experience in a customer-facing role.
• Excellent written and spoken communication skills.
• Ability to query SQL databases to analyze data for issue triage and resolution.
• Understanding of cloud SaaS environments (Azure) is preferred.

Responsibilities

• Provide first-line support for incidents and requests from AMCS customers.
• Document and track end-user information and support cases in the CRM.
• Perform root-cause analysis on recurring issues and test fixes.
• Coordinate with customers and internal teams to resolve issues promptly.
• Manage multiple ongoing support cases and communicate status to customers.

Skills

Customer facing

Communication

Microsoft Office

SQL basics

Analytical thinking

Problem solving

Education

Bachelor's degree in IT/CS/CE or equivalent

Tools

Azure portal

Application Insights

Grafana

ERP software

Job description

AMCS is seeking a Software Support Engineer to be the first point of contact for customers, resolving issues and maximizing product value. You will combine technical troubleshooting with strong communication to deliver an exceptional support experience in a fast-paced SaaS environment.

The role emphasizes curiosity, problem solving, and the ability to handle multiple support cases, with hybrid work and opportunities for professional growth within a global team.