Hybrid Retirement Plan Design Associate (Canada)

Manulife Financial; Philippines; Hybrid; PHP 2,285,000 - 2,988,000; Full time

Job summary

Manulife Financial Corporation is seeking a Canada Retirement - Plan Design Associate to support end-to-end administration of Canada Group Retirement plans. You will help ensure accuracy of client information, process plan updates, and contribute to delivering a seamless experience for customers.

This hybrid role offers exposure to retirement products, strengthens analytical skills, and works within a high-performing operations team aligned with Manulife’s mission of making decisions easier and

Qualifications

• 1–2 years of experience in data processing, BPO, back-office operations, or similar work.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
• Bachelor’s degree in any field (preferred but not required). Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience.

Responsibilities

• Set up new Group Retirement clients and maintain existing plans, including amendments, advisor changes, fund updates, repricing, and plan discontinuances.
• Review and process highly sensitive, regulated fund and plan information with accuracy and compliance to guidelines and provincial regulations.
• Meet service level agreements by managing multiple cases, validating information, and ensuring timely completion of requests.
• Exercise sound judgment when processing cases and conducting thorough quality checks to prevent financial errors.
• Identify opportunities to improve processes, accuracy, and team metrics; perform additional duties as assigned by Operations Management.

Skills

Data processing

Microsoft Office

Attention to detail

Communication

Multitasking

Time management

Education

Bachelor's degree

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Manulife Financial Corporation is seeking a Canada Retirement - Plan Design Associate to support end-to-end administration of Canada Group Retirement plans. You will help ensure accuracy of client information, process plan updates, and contribute to delivering a seamless experience for customers.

This hybrid role offers exposure to retirement products, strengthens analytical skills, and works within a high-performing operations team aligned with Manulife’s mission of making decisions easier and