Hybrid NICE CXone & Cognigy AI Solutions Engineer

Reed Elsevier Philippines

Quezon City

Hybrid

PHP 900,000 - 1,300,000

Full time

4 days ago

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Benefits offered by this job

HMO Coverage

Commute-Friendly Office

Upskilling opportunities

Engaging culture

Career growth support

Inclusive & collaborative environment

Job summary

Reed Elsevier Philippines is seeking an experienced NICE InContact Developer to design, develop, and support enterprise-grade contact center solutions across voice and digital channels. You will build and optimize customer interaction journeys using NICE CXone and Cognigy, delivering omnichannel experiences.

The role requires deep expertise in Studio scripting, IVR development, and API integrations, with responsibility for configuring integrations, handling on-call support, and driving automated

Qualifications

Bachelor's degree in CS/IT/IS/Engineering or related field.
Minimum 5 years of experience supporting enterprise contact center solutions.
Hands-on experience with NICE CXone (inContact) including Studio scripting and ACD configuration.
Experience with Cognigy or similar Conversational AI platforms.

Responsibilities

Design, develop, maintain, and troubleshoot NICE CXone Studio scripts for inbound, outbound, and blended operations.
Build and optimize IVR applications, self-service solutions, routing logic, queue management, and skills-based routing.
Develop and support AI-powered virtual agents using Cognigy or similar platforms.
Create and maintain conversational workflows using Cognigy Flow Builder and manage context/session.
Configure API integration nodes, webhooks, and external system connectivity.

Skills

NICE CXone

IVR development

API integrations

Cognigy

NLU/NLP

Troubleshooting

Documentation

Education

Bachelor's Degree in Computer Science/IT/IS/Engineering

Tools

NICE CXone Studio

Cognigy Flow Builder

REST APIs

JSON

Job description

The role requires deep expertise in Studio scripting, IVR development, and API integrations, with responsibility for configuring integrations, handling on-call support, and driving automated

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