Hybrid IT Service Desk Analyst: AI-Powered Support
Genpact Ltd.
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Job summary
Genpact Ltd. is seeking an Analyst - Service Desk for a hybrid role based in the Plaza area of Alabang, Philippines. The position involves Level 1 support, handling incident requests, and delivering quality technical assistance to users across software and hardware issues.
The candidate will document issues, leverage a knowledge management repository, and maintain a strong focus on customer satisfaction. This role requires English proficiency and a proactive, service-oriented mindset in a
Qualifications
- Bachelors in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
- Experience in service desk and incident handling is desirable.
- Proficiency in English and strong customer service orientation.
Responsibilities
- Level 1 support.
- Provide technical assistance to incoming queries and issues.
- Troubleshoot software and hardware problems.
- Install and configure software and hardware.
- Monitor and maintain computer systems and networks.
- Ensure security and privacy of systems and networks.
Skills
Education
Tools
Job description
Genpact Ltd. is seeking an Analyst - Service Desk for a hybrid role based in the Plaza area of Alabang, Philippines. The position involves Level 1 support, handling incident requests, and delivering quality technical assistance to users across software and hardware issues.
The candidate will document issues, leverage a knowledge management repository, and maintain a strong focus on customer satisfaction. This role requires English proficiency and a proactive, service-oriented mindset in a
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