Hybrid IT Service Delivery Lead

Manulife; Quezon City; Hybrid; PHP 1,800,000 - 2,500,000; Full time

Job summary

Manulife Global Solutions seeks an IT Service Delivery Lead to steer technology teams in delivering service outcomes and meeting SLAs for in-market partners. You will manage priorities, ensure on-time delivery, and guide teams across application support, development, data, cybersecurity, and risk management.

The role requires a Bachelor's degree and strong leadership, stakeholder management, and communication skills, with hybrid work and onsite presence three days weekly.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting one or more of the following: Enterprise Applications, Application Development, Production Support, Data Management/Engineering, Cybersecurity, or Technology Risk Management.
• Strong stakeholder management and team leadership skills with the ability to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.
• Amenable to work in a hybrid set-up, with onsite presence three times per week.

Responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application support, software development, data platforms, data engineering, cybersecurity, information security, or technology risk management.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Skills

Team leadership

Stakeholder management

Service delivery

Delivery prioritization

Communication

Problem solving

Azure familiarity

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

Job description

Manulife Global Solutions seeks an IT Service Delivery Lead to steer technology teams in delivering service outcomes and meeting SLAs for in-market partners. You will manage priorities, ensure on-time delivery, and guide teams across application support, development, data, cybersecurity, and risk management.

The role requires a Bachelor's degree and strong leadership, stakeholder management, and communication skills, with hybrid work and onsite presence three days weekly.