Hybrid AI Customer Care Associate — Impact at Scale

Genpact; Balanga; On-site; PHP 300,000 - 420,000; Full time

Job summary

Genpact is seeking an Associate - Customer Care - Blended in Balanga, with responsibility for handling inquiries across channels, resolving issues, and maintaining accurate customer records in the CRM. The role emphasizes quality interactions and collaboration with other departments to ensure high service levels.

Ideal candidates have a business/communications/IT-related bachelor's degree and strong customer service mindset, with knowledge of processes and data management.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Strong communication and problem-solving skills.
• Ability to manage customer expectations and ensure satisfaction.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information about products, services, or policies.
• Resolve complaints efficiently and escalate when needed.

Skills

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience (CX)

Customer Journey Mapping

Online Customer Support

Education

Bachelor’s - Business Administration

Bachelor’s - Communication

Bachelor’s - Hospitality Management

Bachelor’s - Information Technology

Bachelor’s - Marketing

Job description

Genpact is seeking an Associate - Customer Care - Blended in Balanga, with responsibility for handling inquiries across channels, resolving issues, and maintaining accurate customer records in the CRM. The role emphasizes quality interactions and collaboration with other departments to ensure high service levels.

Ideal candidates have a business/communications/IT-related bachelor's degree and strong customer service mindset, with knowledge of processes and data management.