Hybrid Annuity Operations Coordinator

Manulife Financial; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Manulife Financial is seeking an Annuity Services Coordinator to join our Insurance Operations team at MBPS. You will serve as a key contact for day-to-day administration and maintenance of annuity contracts, delivering a superior customer experience by responding to client and advisor inquiries, and processing non-financial transactions.

You will support back-office systems, VOA requests, and case routing to ensure accurate, timely handling within SLAs, while helping to meet quality,

Qualifications

• 1–3 years of experience in life insurance, annuity claims, investment operations, death claims adjudication, customer service, or related financial services environment.
• Must have at least 6 months of call center experience.
• Bachelor's degree in business administration, Finance, Accounting, Insurance, or a related field preferred.
• Amenable for fixed night shift schedule.

Responsibilities

• Respond promptly and professionally to inquiries from clients, advisors, and internal business partners via telephone, email, and other communication channels.
• Deliver accurate information and effective resolution of inquiries while maintaining a high level of customer service.
• Support service partners and contact centre teams by contributing to First Call Resolution (FCR) objectives.
• Process non-financial annuity transactions accurately and within established service standards, supporting keying and verifying of coding forms.
• Maintain and update back-office systems with complete and accurate information in a timely manner.
• Support and process requests related to the Verification of Annuity Program (VOA).
• Review incoming work and assign cases to the appropriate queues and specialists based on complexity, priority, and business requirements.
• Monitor and manage work distribution to support operational efficiency and service commitments.
• Consistently meet departmental performance metrics related to quality, accuracy, productivity, and service excellence.

Skills

Customer service

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration/Finance/Accounting/Insurance

Tools

VAPS

APV

Job description

Manulife Financial is seeking an Annuity Services Coordinator to join our Insurance Operations team at MBPS. You will serve as a key contact for day-to-day administration and maintenance of annuity contracts, delivering a superior customer experience by responding to client and advisor inquiries, and processing non-financial transactions.

You will support back-office systems, VOA requests, and case routing to ensure accurate, timely handling within SLAs, while helping to meet quality,