Hubspot CRM Administrator

KDCI; Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

KDCI is looking for a HubSpot CRM Administrator to manage and optimize the CRM system, ensuring data integrity and supporting various teams. The role involves overseeing workflows, reporting, and automation to drive efficiency across the organization.

The ideal candidate should have at least 2 years of relevant experience and proficiency in HubSpot and other CRM tools. Strong attention to detail is essential, along with excellent communication skills.

Qualifications

• 2+ years of experience in customer operations, sales operations, or contract administration.
• Strong attention to detail and accuracy in CRM and reporting processes.
• Excellent communication and collaboration skills.

Responsibilities

• Own day-to-day administration and configuration of HubSpot CRM.
• Manage user permissions, team settings, and pipelines.
• Design and maintain workflows, reports, and dashboards.

Tools

HubSpot

Salesforce

Maxio

Chargebee

Zuora

Job description

Job Summary

KDCI Outsourcing is seeking a HubSpot CRM Administrator to serve as the go-to expert for all things HubSpot. This role is responsible for managing, maintaining, and optimizing the CRM system to ensure data integrity, improve system usage, and support cross-functional teams. The HubSpot CRM Administrator will oversee workflows, reporting, automation, and CRM best practices to drive adoption and efficiency across the organization.

Key Responsibilities

• Own the day-to‑day administration and configuration of HubSpot CRM.
• Manage user permissions, team settings, pipelines, properties, and integrations.
• Design, build, and maintain scalable workflows, sequences, automation, and lead scoring models.
• Create and maintain dashboards and reports for Sales, Marketing, and Customer Success teams.
• Collaborate with stakeholders to gather requirements and implement CRM enhancements.
• Train and support users across departments to ensure CRM adoption and efficiency.
• Maintain data hygiene and perform regular audits to ensure accuracy and completeness.
• Troubleshoot issues, manage tickets, and coordinate with HubSpot support as needed.
• Monitor system usage trends and suggest improvements or feature adoption.

Job Requirements

• 2+ years of experience in customer operations, sales operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue business.
• Strong attention to detail, with the ability to maintain accuracy and consistency across CRM and reporting processes.
• Proficiency in working with CRM and subscription tools such as HubSpot, Salesforce, Maxio, Chargebee, or Zuora.
• Comfortable interpreting and tracking commercial contracts and billing terms.
• Excellent communication and collaboration skills.
• High level of ownership, initiative, and ability to manage multiple priorities.