HRBP Officer

View Moreicons; Quezon City; On-site; PHP 400,000 - 650,000; Full time

Job summary

Sagility is hiring an HRBP Officer in Quezon City, Philippines. The role provides comprehensive HR services, advises on HR best practices, and supports onboarding, employee relations, and engagement across assigned accounts.

Qualifications include at least two years HR experience in a BPO/Call Center and a Social Sciences degree. The position emphasizes communication, stakeholder management, and process improvement within a dynamic BPM environment.

Qualifications

• Education: Preferably a college graduate of any Social Sciences course or equivalent education.
• Experience: At least two years HR experience preferably in a BPO/Call Center.
• Strong communication and relationship-management skills.

Responsibilities

• Provides comprehensive HR service to assigned accounts and/or departments.
• Advises on HR best practices and closes junior to mid-level disciplinary actions.
• Supports onboarding, employee relations, talent retention and engagement.
• Delivers day-to-day HR services delivery and ensures adherence to HR processes and targets.
• Supports implementation of corporate mandates and initiatives.
• Ensures consistent Code of Conduct and Discipline Management Process.
• Handles employee queries and concerns via HR Web and email.
• Facilitates discipline management orientation and guidance sessions.
• Conducts feedback sessions, engagement activities, and retention talks.
• Attends weekly meetings with program managers/leaders and collaborates on action items.
• Reviews attrition data and coordinates with HR on payroll, movement, and data issues.

Skills

Communication (Spoken)

Communication (Written)

Customer Service Orientation

Team Orientation

Drive for Results

Thriving in Change

Analytical Skills

Problem Solving

Performance Management

Planning/Organizing/Controlling

Education

College graduate in Social Sciences or equivalent

Tools

Computer Literacy

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

HRBP Officer

Job Description:

Education: Preferably a college graduate of any Social Sciences course or equivalent education.

Experience: With at least two years of HR Experience preferably in a BPO/Call Center.

Mandatory Skills:

• Communication Skill (Spoken)
• Communication Skill (Written)
• Customer Service Orientation
• Team Orientation
• Drive for Results/ Execution
• Thriving in Change
• Expertise/ Analytical Skills
• Problem Solving
• Performance Management
• Planning, Organizing, Controlling

Preferred Skills:

• Conflict Management
• Influencing / Negotiating
• Conflict Management
• Influencing / Negotiating
• Change Management
• Training Needs Analysis
• Training Design & Development
• Stakeholder and Relationship Management
• Computer Literacy
• Product Knowledge
• Discipline Management
• Partnering
• Innovation
• Negotiation and Retention Skills
• Presentation Skills
• Facilitation Skills
• Coaching and Counselling
• Process Improvement
• Creative Thinking

Roles & responsibilities:

Service Delivery

• Provides comprehensive HR service to assigned accounts and/or departments.
• Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.
• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.
• Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets
• Supports the implementation of corporate mandates and initiatives

Employee Relations

• Ensure the consistent implementation of the Company?s Code of Conduct and Discipline Management Process
• Handles employee queries and concerns as escalated through HR Web, email, etc.
• Facilitate discipline management orientation and guidance sessions

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.
• Encourage employees to participate in any of the company?s events and engagement activities.
• Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders
• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people
• Reviews and analyses attrition data including headcount, reasons, market forces and costs.
• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues

Report/Admin Tasks

• Processing/ sending of employee notices related to separation
• Review and approve employee movements as submitted in Sagilife or any HR Tools.
• Prepare, maintains and submits all reports as assigned before any set deadline
• Suggests innovative ideas that would challenge status quo and improve current systems and procedures.

Location:

Quezon City, Bridgetowne ZetaPhilippines

Join our team, we are looking forward to talking to you!