HR Shared Services Representative

Lattice Semiconductor; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Lattice Semiconductor is seeking an HR Shared Services Representative to be a central contact for employees, managers, and candidates across the full lifecycle. You’ll handle Workday transactions, benefits support, onboarding, and compliance with a focus on accuracy and timely service.

Responsibilities include coordinating interviews across time zones, producing letters, supporting audits, and maintaining HR knowledge materials.

Qualifications

• 2 to 4 years of experience in HR operations, HR coordination, recruiting coordination, or a related People Operations role.
• Hands-on experience with Workday as an HRIS and/or ATS, including transaction processing, reporting, and case management via Workday Help.
• Strong written and verbal communication skills with ability to tailor messaging for candidates, employees, and HR leadership.
• High degree of accuracy and attention to detail when processing data and managing confidential information.
• Proficiency with Microsoft Office, specifically Excel, Outlook, and Teams; experience with Zoom for interview coordination.

Responsibilities

• Serve as Tier 1 and Tier 2 point of contact for employee inquiries via the HR ticketing system, responding within SLAs.
• Partner with employees and managers on Workday lifecycle transactions, guiding self-service processes and data updates.
• Generate and distribute employment verification letters, offer letters, and other HR letters.
• Support benefits administration with enrollment questions and vendor escalations.
• Develop and maintain HR knowledge base articles and SOPs.
• Support audit processes by pulling data from Workday and preparing materials for review.
• Coordinate interviews across time zones, including multi-panel and executive panels.
• Manage background checks and pre-employment screening with third-party vendors.
• Prepare and send offer letters in coordination with Recruiting and Total Rewards.
• Assist with onboarding initiation and Day 1 readiness coordination.
• Contribute to internship programs and campus recruiting initiatives.

Skills

Strong communication

Organizational skills

Attention to detail

Multi-tasking

Problem solving

Customer service orientation

Proactive

Team collaboration

Adaptability

Education

Associate’s or Bachelor’s degree in HR/Business

Tools

Workday

HRIS

ATS

SharePoint

Excel

Outlook

Teams

Zoom

Claude / Copilot / ChatGPT

Job description

Lattice Overview

Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Job Description

Are you a detail-oriented HR professional who thrives on solving problems and making processes run smoothly? We’re looking for an HR Shared Services Representative to join our team as a key point of contact for employees, managers, and candidates across the full employee lifecycle. In this role, you’ll be at the heart of our HR operations — handling everything from Workday transactions and benefits support to recruiting coordination, onboarding, and compliance activities. If you’re organized, personable, and energized by variety, this is a great opportunity to build broad HR expertise while making a direct impact on the employee experience.

Key Responsibilities

• Serve as Tier 1 and Tier 2 point of contact for employee inquiries submitted via the HR ticketing system (Workday Help), responding within established SLAs
• Partner with employees and managers as a first point of contact for employee life cycle transactions in Workday - including job changes, terminations, leave of absence initiations, and personal data updates - guiding them through self-service processes and ensuring accurate and timely completion
• Generate and distribute employment verification letters, offer letters, and other HR correspondence
• Support benefits administration by assisting employees with enrollment questions, life event changes, and vendor escalations
• Contribute to the development and maintenance of HR knowledge base articles and SOPs
• Support internal and external audit processes by pulling data from Workday, organizing documentation, and preparing materials for review

Recruiting Coordination and Onboarding

• Partner with Recruiters and Hiring Managers to schedule interviews across all levels, including complex multi-panel and executive interviews across time zones, ensuring a seamless and professional experience for all participants
• Serve as the primary point of contact for candidates throughout the interview process, proactively communicating scheduling details, next steps, and status updates to maintain a high-quality candidate experience
• Manage interview logistics end-to-end, including coordination of virtual and on-site interview arrangements, interviewer briefing materials, and timely resolution of scheduling conflicts or changes
• Coordinate background checks, references, and pre-employment screening with third-party vendors
• Prepare and send offer letters in coordination with the Recruiting and Total Rewards teams
• Support new hire onboarding initiation, including Workday onboarding task assignment and Day 1 readiness coordination
• Assist with recruiting programs such as internship coordination, campus recruiting events, or referral program administration

Employee Experience

• Support HR-owned employee experience initiatives by collecting, organizing, and summarizing employee feedback data from surveys, onboarding check-ins, and lifecycle listening programs
• Assist with the maintenance and updating of HR-owned employer brand and employee-facing content on SharePoint, the intranet, and other internal platforms, ensuring materials are current, accurate, and accessible
• Compile and format employee experience and engagement data for periodic reporting to HR leadership, organizing findings and flagging notable trends for review
• Coordinate logistics for employee experience programs, recognition initiatives, and HR-sponsored communications campaigns, supporting HR leadership with scheduling, distribution, and follow-up tracking

Right to Work & Work Authorization

• Administer the Right to Work / Work Authorization process for all new hires outside of the US in accordance with requirements
• Manage re-verification tracking for employees with temporary work authorization, proactively initiating the re-verification workflow ahead of expiration dates
• Support self-audit activities by pulling records, organizing documentation, and flagging discrepancies for review and remediation

Qualifications and Experience

• 2 to 4 years of experience in HR operations, HR coordination, recruiting coordination, or a related People Operations role
• Hands-on experience with Workday as an HRIS and/or ATS, including transaction processing, reporting, and case management via Workday Help
• Demonstrated ability to manage competing priorities and projects with strong organizational skills, clear follow-through, and consistent accountability to deadlines and stakeholders
• Strong written and verbal communication skills, including the ability to tailor messaging appropriately for different audiences - from candidates and employees to Hiring Managers and HR leadership
• High degree of accuracy and attention to detail, particularly when processing data and managing confidential information
• Proficiency with Microsoft Office, specifically Excel (data management, basic formulas, and reporting), Outlook (calendar and email management), and Teams (collaboration and virtual meeting facilitation)
• Experience with Zoom for virtual interview coordination, meeting scheduling, and webinar or event support
• Familiarity with and willingness to leverage AI productivity tools such as Claude, Microsoft Copilot, ChatGPT, or similar platforms to support drafting, research, and operational efficiency
• Demonstrated history of taking on responsibilities or acquiring skills outside of their defined role, delivering results in ambiguous or unfamiliar territory, and expanding their impact over time without being directed to do so
• Familiarity with employment verifications, and basic HR regulatory requirements
• Preferred Experience supporting a large, multi-national employee base that spans different functions and time zones
• Prior exposure to ticketing or case management systems
• Experience in a tech or high-growth company environment
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience

Additional Information

This position requires a successful background and reference checks and satisfactory proof of your right to work in: Philippines

About Lattice

Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Lattice continually strives to provide a comprehensive compensation and benefits program to attract, retain, motivate, reward and celebrate the highest caliber employees in the industry. Lattice is an international, service-driven developer of innovative low cost, low power programmable design solutions. Our global workforce, some 1,000 strong, shares a total commitment to customer success and an unbending will to win. For more information about how our FPGA, CPLD and programmable power management devices help our customers unlock their innovation, visit www.latticesemi.com. You can also follow us via Twitter, Facebook, or RSS.

Diversity and Inclusion

At Lattice, we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.

Growth

We foster a culture where everyone strives for continuous learning and development. We challenge ourselves to boldly deliver exceptional growth and value for customers and shareholders.

Reliability

Our customers trust us to deliver, and we take that responsibility seriously. By committing ourselves to dependable supply, support, and solutions, we build strong collaboration that lasts and thrives.

Execution

Innovation turns great ideas into results. Together, we create differentiated products and solutions through disciplined planning, decisiveness, and timely delivery with uncompromising quality.

Accountability

We own our actions and outcomes: holding ourselves to the highest standards, agilely adapting to change, delivering on our commitments, and empowering each other to drive our success.

Transparency

Openness builds trust. We lead with integrity and candor, facing hard facts and embracing tough conversations with clear communication, decisive action, and open honesty at every level.

About Lattice Semiconductor

Lattice Semiconductor (NASDAQ: LSCC) is the low power programmable leader. For over 40 years, Lattice has driven innovation in the semiconductor industry. Our compact, power-efficient field programmable gate arrays (FPGAs) are essential to building a secure, intelligent, and connected world. Lattice is the #1 supplier of small FPGAs worldwide, with the largest installed base in the industry. Our solutions are trusted by over 11,000 customers globally, spanning the compute, communications, industrial, and embedded markets. Founded in 1983 in Oregon’s Silicon Forest, Lattice has grown into a global leader with a passionate team dedicated to pushing the boundaries of programmable logic and fostering a culture of innovation.

Headquartered in Portland, Oregon with major operations in San Jose, California, Shanghai, China, and Manilla, Philippines.