HR Services Supervisor (Employee Lifecycle and HR Operations)

Vertiv

Mandaluyong

On-site

PHP 900,000 - 1,300,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Vertiv is seeking an HR Services Supervisor - HR Operations to lead a team delivering employee lifecycle and HR transactional services across Preboarding, probation, letters, benefits, offboarding, and related activities. You will ensure timely, accurate, and compliant service while driving process standardization and automation, partnering with HR stakeholders and COEs.

You will guide continuous improvement, monitor performance, and support onboarding for new associates, aligning with data

Qualifications

Bachelor’s degree from a reputable educational institution.
3–5 years’ experience in HR operations, HR shared services or HR Admin role with at least 2 years in a supervisory or team-lead role.
Experience leading lifecycle transactions (Preboarding, Probationary Admin, Employee Letters, Benefits, Offboarding, invoices) and HR operational processes.
Proven people leadership, coaching, performance management, workload planning, and cross-training.
Strong understanding of HR metrics (SLA/OTD, quality, productivity, backlog, customer satisfaction).
Experience with HR systems or ticket tools (ServiceNow, Oracle).
Ability to handle confidential, sensitive, urgent HR matters and maintain data privacy.

Responsibilities

Lead and supervise the HR Operations team handling Preboarding, Probation, Letters, Benefits, Offboarding, and related transactions.
Manage daily workload, priorities, case distribution, and team capacity to ensure timely, accurate service.
Ensure SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction targets are met.
Provide coaching, performance feedback, and corrective actions for performance gaps.
Serve as escalation point for confidential transactions and urgent HR requests.
Maintain SOPs, processes, and knowledge materials; drive standardization and automation.

Skills

Leadership

Stakeholder management

HR operations

Change management

MS Office / Excel

HRIS

Data privacy

Education

Bachelor’s degree

Tools

ServiceNow

Oracle

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.

Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

POSITION SUMMARY:

The HR Services Supervisor - HR Operations leads a team delivering employee lifecycle and HR transactional services across Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, PR/Invoice/reimbursement and other HR operations transactional activities in the future.

This role ensures timely, accurate, compliant, and employee-focused service delivery while driving operational excellence through process standardization, automation, continuous improvement, and performance management. The Supervisor partners with HR stakeholders, Centers of Excellence (COEs), 3rd party vendors, other functions to ensure consistent service execution and exceptional employee experience.

KEY RESPONSIBILITIES:

Leadership & Operations Management

Lead and supervise the HR Operations team responsible for Preboarding, Probationary Administration, Employee Letters, Company/Government Benefits, Offboarding, PR/Invoice/Reimbursement and other HR Operations transactions in the future.

Manage daily workload, priorities, case distribution, and team capacity to ensure timely and accurate service delivery.

Ensure operational metrics and service standards are consistently followed, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction targets.

Monitor team performance, provide regular coaching, and implement corrective or improvement actions when performance gaps are identified.

Serve as the primary escalation point and backup support for confidential transactions, urgent cases, sensitive employee transactions, and other critical HR-related requests requiring immediate attention or discretion.

Ensure transactions comply with established HR policies, procedures, controls, data privacy, and regulatory requirements.

Build team capability through cross-training, knowledge sharing, succession planning and continuous development.

Promote accountability, collaboration, customer service and a continuous improvement mindset.

Conduct on-board orientation of new Associates. Ensure use, execution, maintenance, and administration of the on-boarding process.

Prepare and communicate operational performance updates, risks, escalations, and improvement plans to HR Services leadership and key stakeholders.

Stakeholder Management

Partner with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other HR COEs and stakeholders to resolve operational issues and ensure seamless process handoffs.

Continuous Improvement, Projects and Transition

Support new process transitions, knowledge transfer, cross-training, and operational readiness to maintain appropriate team coverage and business continuity.

Maintain SOPs, work instructions, templates, and knowledge materials while driving process standardization, continuous improvement, automation, and operational efficiency.

JOB QUALIFICATIONS:

Bachelor’s degree from a reputable educational institution.

With at least 3-5 years’ experience in HR operations, HR shared services or HR Admin role +2 years’ experience in a supervisory or team leadership role.

Strong experience managing employee lifecycle transactions such as Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, Invoice/PR management and other HR operational processes.

Demonstrated experience in people leadership, coaching, performance management, workload/capacity management, and team development.

Strong understanding of HR operational metrics, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction.

Experience in HR systems and/or HR ticket tools (e.g., ServiceNow, Oracle).

Experience handling confidential, sensitive, urgent, and high-priority HR transactions and escalations.

Working knowledge of HR policies, internal controls, data privacy, compliance, and records management.

Strong stakeholder management and communication skills, with the ability to partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other COEs.

Experience in process improvement, standardization, transition/knowledge transfer, and change management.

Strong analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement corrective actions.

Experience supporting regional and global HR operations and working in a Shared Services environment is an advantage.

Proficiency in Microsoft Office/Excel and reporting tools; exposure to automation, AI, and digital HR solutions is an advantage.

COMPENTENCIES:

Effectively manages workload, capacity, priorities, and resources to consistently achieve service targets.

Communicates clearly, manages escalations effectively, and promotes teamwork across functions.

Effectively manages changing priorities, new processes, and expanding HR Operations scope.

Demonstrates sound judgment and discretion when handling confidential, sensitive, and urgent HR matters.

Maintains a service-oriented mindset and ensures HR transactions and inquiries are handled accurately, professionally, and with consideration for the employee experience.