HR Services Pro: Onboarding, Payroll & Data Insights

Hammerjack Pty Ltd; Philippines; On-site; PHP 502,000 - 837,000; Full time

Job summary

PwC Acceleration Center Manila is seeking an HR Shared Services Associate (Contact Center) to manage the people lifecycle and day-to-day HR tasks. You will handle onboarding, offboarding, payroll, benefits, and inquiries in a fast-paced, collaborative environment.

You will be a primary HR contact, resolving issues per HR protocols while contributing to process improvements and client-ready service delivery.

Qualifications

• Bachelor's degree required.
• 1–3 years of experience.
• Oral and written proficiency in English required.
• Microsoft Office proficiency is required.
• Must have relevant experience in working in contact centers, operations, shared services, data management, or related business processes.

Responsibilities

• Managing employee inquiries and issues, providing resolutions or escalating as necessary.
• Supporting employee lifecycle processes including onboarding, offboarding, and benefits administration.
• Coordinating with team members to maintain accurate employee records and data management.
• Assisting in the administration of payroll and compliance with labor laws and regulations.
• Utilizing HR software to streamline processes and improve service delivery.
• Documenting and maintaining process documentation to enhance operational efficiency.
• Engaging in employee relations activities to foster a positive work environment.
• Collaborating with stakeholders to implement HR policies and procedures.
• Analyzing data to identify trends and support decision-making in HR operations.
• Contributing to process improvement initiatives to optimize HR service delivery.

Skills

English proficiency

Communication skills

Data management

Education

Bachelor's degree

Tools

Microsoft Office

Oracle HCM

ServiceNow

ChatGPT

Claude

Gemini

Job description

PwC Acceleration Center Manila is seeking an HR Shared Services Associate (Contact Center) to manage the people lifecycle and day-to-day HR tasks. You will handle onboarding, offboarding, payroll, benefits, and inquiries in a fast-paced, collaborative environment.

You will be a primary HR contact, resolving issues per HR protocols while contributing to process improvements and client-ready service delivery.