HR Operations Support Sr. Supervisor, Intermediate

Citibank (Switzerland) AG; Philippines; On-site; Confidential; Full time

Job summary

Citi in the Philippines is seeking an HR Operations Support Senior Supervisor, Intermediate to lead a small operations team in Taguig. You will mentor staff, train members, and ensure service quality while aligning with Citi’s risk and control framework.

The role requires 2–5 years of relevant experience, supervisory exposure, and a Bachelor’s degree. Strong Microsoft Office skills and a proactive leadership mindset are essential for success.

Qualifications

• 2-5 years of related business experience with at least 1 year supervisory experience.
• Proficient in Microsoft Office suite.
• Proactive leadership and motivational skills.
• Strong organization and time management abilities.
• Clear and concise written and verbal communication skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead and mentor a small Operations Support team (up to 10) and delegate tasks.
• Provide training, monitor quality and performance, and give feedback.
• Analyze operations data to make evaluative judgments and solve problems.
• Identify and resolve routine issues affecting the broader department.
• Identify hiring needs to ensure adequate staffing.
• Act as a backup for the manager when needed.
• Operate with limited supervision and exercise independent judgment.
• Serve as SME to senior stakeholders and team members.
• Ensure exceptional client experience and communicate risk and compliance expectations.

Skills

Leadership

Time management

Problem solving

Communication

Proactive leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations. We’re currently looking for a high caliber professional to join our team as HR Operations Support Sr. Supervisor, Intermediate based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well‑being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications and Requirements

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Education: Bachelor’s degree/University degree or equivalent experience

Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Time Type: Full time