HR Consulting Process Excellence Manager

Accenture in the Philippines; Taguig; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Accenture Strategy and Consulting in the Philippines is seeking a Process Excellence professional to lead end-to-end process redesign for clients, shaping AI-enabled future-state designs and operating models in collaboration with cross-functional teams.

You will run discovery workshops, define adoption plans, and coach junior practitioners, embedding AX Design principles and ensuring credible, business-focused outcomes across industries.

Qualifications

• Minimum 2–8 years of experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI integration points, operating model changes, and adoption approaches.
• Proven track record building benchmarking analyses and change-impact assessments.
• Deep expertise in at least one industry or functional domain.

Responsibilities

• Lead future-state specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Job description

Job Description

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries.

Capability: Talent(HR Consulting)

Location: Uptown 3 BGC, Taguig City

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

As a Process Excellence in Talent (HR Consulting)

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works.

You are designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

The Work

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Your experience counts!

• Minimum 2–8 years of experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI integration points, operating model changes, and adoption approaches
• Proven track record building benchmarking analyses and change-impact assessments
• Deep expertise in at least one industry or functional domain

Preferred Qualification:

• Familiarity with process mining or digital twin approaches for process validation
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AX Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About Accenture Strategy & Consulting

In Accenture Strategy & Consulting, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we’re able to seek out and seize the greatest opportunities for our clients. Working in partnership with over 200 of the world’s leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class Strategy and Management Consulting Talent today. To learn more about S&C, visit accenture.com/strategyandconsultingph.