HR Compliance & Operations Manager

MicroSourcing; Angeles; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Career growth opportunities

Job summary

Stellar is hiring an HR Compliance & Operations Manager to lead compliance across offshore and Australian operations. You will govern HR policies, manage contracts, and coordinate audits and regulatory reporting.

A strong background in employment law, awards compliance, and stakeholder collaboration is essential. The role requires overseeing HR processes, reporting metrics, and driving continuous improvement within a hybrid work setup.

Qualifications

• Experience leading HR/compliance teams.
• Strong communication across regions and time zones.
• Ability to interpret modern awards and compliance regimes.

Responsibilities

• Draft, review, and maintain employment contracts and onboarding docs.
• Conduct modern award interpretation and compliance audits.
• Manage labour hire licensing and regulatory compliance.
• Develop HR policies aligned to legal standards and ensure governance.

Skills

Leadership

Communication

Teamwork

Personal drive

Customer service

Prioritising & planning

Job description

HR Compliance & Operations Manager

Work setup: Hybrid | Day shift
Location: Clark, Pampanga

Benefits

• Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Accountabilities

Your role

Employment Contracts & Documentation

• Draft, review, and maintain employment contracts, contractor agreements, and assignment documentation in line with Australian employment legislation and modern awards
• Ensure all templates are current, compliant, and aligned with business risk settings
• Manage contract variations, renewals, and onboarding documentation across labour hire and perm placements

Awards, Compliance & Audit

• Conduct detailed Modern Award interpretation and classification reviews across all placements
• Perform regular award compliance audits (pay rates, allowances, overtime, penalties, loadings)
• Identify risks and implement remediation plans in consultation with Brisbane leadership and legal advisors
• Maintain audit trails and compliance documentation for internal and external review

Labour Hire Licensing & Regulatory Compliance

• Manage and maintain compliance with labour hire licensing regimes (QLD, VIC, ACT and others as applicable)
• Coordinate reporting, renewals, and documentation required by regulators
• Monitor legislative changes and update internal processes accordingly
• Support audit readiness and regulator engagement

HR Governance, Policies & Frameworks

• Develop, review, and maintain HR policies and procedures aligned to Australian legal and best practice standards
• Ensure policies are consistently implemented across all regions and business units
• Maintain version control and governance frameworks for all HR documentation
• Support rollout and communication of policy updates to internal stakeholders

Reporting & Workforce Compliance

• Prepare and manage gender diversity reporting (e.g. WGEA) and other statutory reporting obligations
• Produce regular HR compliance and risk reports for leadership
• Track key workforce metrics including headcount, turnover, diversity, and compliance KPIs
• Ensure accuracy and integrity of HR data across systems

HR Advisory Support (Operational)

• Provide first‑level HR advice to internal stakeholders on employment matters, escalating complex IR issues to Brisbane‑based legal counsel
• Support managers with employee lifecycle matters including performance management, disciplinary processes, and terminations (process‑driven, not legal strategy)
• Ensure documentation and processes align with Australian legal requirements

Systems, Process & Continuous Improvement

• Drive efficiency and consistency in HR processes across the business (onboarding, compliance tracking, audits)
• Maintain HRIS data integrity and reporting capability
• Identify automation opportunities to reduce manual compliance workload
• Build scalable offshore HR capability aligned to business growth

Stakeholder Coordination (AU–PH Model)

• Act as the central coordination point between offshore HR delivery and Brisbane leadership
• Liaise with external providers (legal, migration agents, auditors) as required
• Ensure clear communication and turnaround of HR deliverables across time zones

Core Competencies

Leadership & Strategic Thinking

• Understands and supports Stellar's vision, values and business objectives and recognises own work contributes to the achievement of Stellar's goals.
• Thinks and plans ahead
• Questions existing processes and thinks innovatively for ways to enhance organisational systems and encourages others to do the same
• Actively participates in decision making and incorporate the outcomes into work plans
• Considers the team when contributing to decision making

Communication

• Confidently presents message in a clear and concise manner
• Communicates in an appropriate, concise and professional manner in all forms of communication
• Tailors communication style and language to use the most appropriate form for the audience
• Pays close attention when listening to others and checks own understanding of conversations and instructions
• Picks up on non‑verbal cues when interacting with others and responds appropriately
• Anticipates the key concerns of the audience and takes action to find a solution
• Contemplates different points and views; considers them in own thinking and argument

Teamwork

• Actively pursues collaborative working relationships and partnerships and represents Stellar effectively to all stakeholders
• Keeps team up‑to‑date with own tasks and projects
• Seeks opportunities for learning, applies new knowledge and ideas and shares these with others
• Builds rapport and cooperation within and across teams to produce effective outcomes
• Treats people with respect and courtesy and takes time to listen to colleagues and appreciate / respond to their needs and views

Personal Drive & Integrity

• Demonstrates and promotes Stellar's values and code of conduct
• Displays high ethical and professional standards and practices in all aspects of work and approaches work in a positive attitude and maintains personal health and well being
• Enthusiastically accepts tasks and initiates action
• Accepts responsibility for the consequences of their own behaviour, is aware of own impact on others and seeks guidance and advise when required
• Takes responsibility for achieving objectives and progressing work and is open to feedback
• Seeks development options for self‑based on understanding of strengths, capabilities and weaknesses

Customer Service

• Understands and supports Stellar's commitment to customer service
• Asks questions to ensure accurate understanding of client and candidate expectations and uses this to provide some solutions
• Responds promptly to customer needs / requests and follows through on commitments
• Strives to meet agreed timelines and deliver on promises and maintains quality of service despite time constraints
• Seeks to understand and address service delivery issues promptly and implement effective solutions

Prioritising and Planning

• Manages work and monitors progress against set priorities, shows initiative and proactively steps in and does what is required
• Takes personal responsibility for meeting objectives and alerts supervisor if work is behind schedule
• Creates and actively maintains plans and schedules and reorganises if priorities change
• Utilises resources available to ensure success
• Develops plans for achieving individual KPIs