HR Admin Support Team Leader

MicroSourcing; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare from day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Metro Manila is seeking an HR Admin Support Team Leader to steer a busy shared services cluster, balancing day-to-day HR administration with strategic oversight.

The role leads a team of 18 specialists, ensures SLA-driven service delivery, collaborates with Account Managers, and drives onboarding, records management, and benefits administration.

Qualifications

• Bachelor’s degree in HR, Business Administration, Psychology or related field.
• Minimum of 2 years of supervisory/leadership experience managing employee records, contracts, benefits administration, or inquiry resolution desks.
• Experience in a BPO / Shared Services environment serving multi-vertical or multi-account clients preferred.
• Hands-on experience maintaining HRIS databases (e.g., Workday, SAP SuccessFactors) with roster fixes and status changes.
• Operational familiarity with ticketing tools (ServiceNow, Zendesk, Jira) for ticket intake, routing, SLA tracking, and resolution management.
• Strong knowledge of Philippine labor standards, contract management, exit clearance protocols, and administrative compliance.
• MS Office / Google Workspace proficiency (Excel/Sheets, data collation).

Responsibilities

• Oversee HR admin processes across employee records, contracts, and exit documentation.
• Track contract renewals and ensure actions are taken at least 30 days prior to expiration.
• Drive onboarding and offboarding from pre-employment requirements to exit clearances.
• Maintain HRIS data accuracy and conduct regular data audits for compliance readiness.
• Supervise HR helpdesk and route complex cases to HR Business Partners.
• Coordinate benefits administration, including health plans and travel/visa requests.
• Ensure SLA targets and data accuracy in ticket routing and resolution.
• Support training initiatives and policy communication across the team.

Skills

Leadership & people management

HR administration

Communication & collaboration

Attention to detail

Problem solving

Education

Bachelor’s Degree in HR / Business Administration / Psychology

Tools

Workday

SAP SuccessFactors

ServiceNow

Zendesk

Jira

Job description

Discover your 100% YOU with MicroSourcing!

Position: HR Admin Support Team Leader

Location: Metro Manila

Work setup & shift: Hybrid / Shifting

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The HR Admin Support Supervisor plays a critical leadership role within the newly consolidated Shared Services organization. This working Team Lead oversees a portion of an 18-specialist cluster dedicated to handling transactional HR administration, enabling Account Managers across six verticals to focus strictly on client relationships and account growth. The Supervisor ensures consistent, high-quality, SLA-driven service delivery across day, mid, and night shift windows within a centralized ticketing framework.

Key Responsibilities And Accountabilities

Employee Lifecycle & Records:

• Manage end-to-end employee records, contract changes, status updates, and exit documentation.
• Proactively track contract renewals, ensuring actions are taken at least 30 days prior to expiration.
• Drive complete onboarding and offboarding, from pre-employment requirements to exit clearances.
• Maintain HRIS accuracy, conduct regular data audits, and ensure compliance readiness.

Employee Relations & Support

• Oversee the HR helpdesk, resolving routine employee inquiries and routing complex cases to HR Business Partners.
• Administer corrective action documentation, including issuing policy advisories and coordinating improvement plan orientations.
• Review employee communications for policy alignment and promote internal training initiatives.

Benefits & Wellness Programs

• Coordinate company-wide people events, Annual Physical Exams (APE), and engagement initiatives.
• Support site clinic operations through supply forecasting and inventory management.
• Administer HMO, employee benefits, and travel-mobility requests (visas, letters, and provider follow-ups).

Operations & Performance Management

• Ensure team adherence to SLA targets across ticket routing, resolution speed, and data accuracy.
• Monitor aging requests and step in on complex cases before target timelines are breached.

Qualifications

• Education: Bachelor’s Degree is preferred in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 2 years of relevant experience in a supervisory, team lead, or senior specialist capacity managing employee records, contracts, benefits administration, or inquiry resolution desks.
• Experience in a BPO / Shared Services environment serving multi-vertical or multi-account clients preferred.
• HRIS & Data Integrity: Hands-on experience maintaining HRIS databases (e.g., Workday, SAP SuccessFactors) with a proven track record of maintaining high accuracy in roster fixes and employee status changes.
• Ticketing Systems: Operational familiarity with workflow and ticketing tools (e.g., ServiceNow, Zendesk, Jira) for ticket intake, routing, SLA tracking, and resolution management.
• Labor & Compliance Knowledge: Strong foundational knowledge of Philippine labor standards, contract management, exit clearance protocols, and administrative corrective-action compliance.
• MS Office / Google Workspace: Intermediate to advanced proficiency in Excel/Google Sheets (vlookups, data collation) and documentation tools.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply