Housekeeping Supervisor

Filinvest Development Corporation; San Mateo; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading hospitality group in Rizal is seeking a Housekeeping Supervisor to oversee cleanliness and service standards. The ideal candidate will have strong English skills and familiarity with local dialects. Responsibilities include training staff, analyzing customer feedback, and ensuring high service quality. This role offers opportunities for leadership and employee development within a dynamic team environment.

Qualifications

• Proficiency in both oral and written English is essential.
• Understanding of local dialects is preferred.

Responsibilities

• Establish and communicate customer service objectives.
• Monitor customer service levels and respond to requests.
• Provide staff training for customer service excellence.
• Develop strategies to achieve employee satisfaction.
• Create a positive work environment for employees.
• Conduct employee meetings and counseling sessions.
• Analyze customer feedback for service improvement.
• Coordinate with HR on recruitment processes.

Skills

Oral and written proficiency in English

Good understanding of local language / dialects

Job description

Filinvest Company: Timberland Highlands Resort

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality Inc. and Timberland Highlands Resort, Rizal, and under the direct supervision of the Assistant Executive Housekeeper, the Housekeeping Supervisor ensures that the cleanliness, orderliness and physical aesthetics of the area of assignment are maintained in accordance with established standards.

SCOPE AND RESPONSIBILITIES

• Establishes and communicates customer service objectives which support achievements of Timberland Resorts Mission and Vision.
• Monitors customer service levels and counsels
• Responding to customer requests.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide value added service to customers.
• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Creates a positive work environment for all employees.
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Orients and trains qualified employees.
• Conducts effective employee meetings and counseling sessions.
• Determines, communicates, and monitors achievement of standards of performance on a timely basis.
• Analyses customer feedback on quality and efficiency of service in the various housekeeping sections
• Coordinates with other departments regarding customer questionnaire analysis.
• Meets customers whenever possible.
• Practices maximum flexibility and creativity when dealing with special customers.
• Conducts selection interviews.
• Coordinates with the Human Resources Division on the process and guidelines.
• Recommends candidates for vacancies to theDirector of Rooms based on interviews conducted
• Upfront, hands on, visible leadership.
• Provides positive feedback and reinforcement.
• Seeks out employees concerns and offers assistance.
• Logs specific incidents
• Sets time aside to offer advice.
• Implements consistently and fairly Resort discipline practices.
• Prepares monthly action plan.
• Prepares shift rosters
• Maintains absence statistics and does follow-up actions.
• Completes appraisal forms for all staff.
• Analyzes training needs and schedules training.
• Conducts probation period reviews
• Records critical incidents.
• Shares problems with team and discusses solutions.

QUALIFICATIONS

• Oral and written proficiency in English
• Good understanding of local language / dialects