Hotel Security & Guest Safety Specialist

The Fullerton Hotels and Resorts; Santo Niño 1st; On-site; PHP 167,000 - 279,000; Full time

Job summary

The Fullerton Hotels and Resorts in the Philippines is seeking a security professional to actively participate in the day-to-day security operations, patrol interior and exterior areas, and respond to unusual situations with vigilance and discretion.

You will document incidents, assist guests and staff, implement safety procedures, remain informed of hotel policies, and collaborate with other departments to maintain a safe and welcoming environment.

Responsibilities

• To actively participate in the day-to-day security operations of the property to ensure the safety and security of all guests, employees and property.
• To patrol the interior and exterior of the hotel and confront any situations or persons that requires investigation.
• To handle and document guest and employee accidents, valuable left unattended in room or other areas, noise complaints.
• To assist any guests with friendly, warm, attentive and tactful service.
• To implement all policies, procedures, instructions regarding security and safety.
• To assist in implementing preventive safety and security programs.
• To investigate crimes committed against the hotel, guests, and employees.
• To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
• To assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
• To remain informed of current and amended laws, employee’s handbook, job description, fire and evacuation procedure, lost and found procedure, joiner procedure, and all new policies and procedures that may be issued from time to time by the management.
• To make recommendations to the superiors in security related matters.
• To respond properly in any hotel emergency or safety situation.
• To maintain self-discipline according to the requirements of the hotel and department’s standards.
• To observe grooming policy as laid out in the employee’s handbook, as well as those set out by the Director of Security.
• To cooperate efficiently with all departments within the hotel directly or indirectly involved with the Security Department.

Job description

The Fullerton Hotels and Resorts in the Philippines is seeking a security professional to actively participate in the day-to-day security operations, patrol interior and exterior areas, and respond to unusual situations with vigilance and discretion.

You will document incidents, assist guests and staff, implement safety procedures, remain informed of hotel policies, and collaborate with other departments to maintain a safe and welcoming environment.