Hotel Reservations Associate - Paid Training, No Experience

Metacom Careers; Pasig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in the Philippines is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. No prior call center or hotel reservations experience is required, and paid training is provided to help you succeed on live calls.

As a college graduate, you will handle inbound calls, assist with room bookings, and learn reservation systems. You’ll work onsite on a shifting schedule with a supportive team and clear paths to advancement in travel and hospitality.

Qualifications

• College graduate with good English communication skills.
• Willing to learn reservation systems and processes.
• Basic computer and typing skills required.

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries.
• Assist customers with room bookings and reservations.
• Provide accurate information about room types, rates, availability, and hotel services.
• Process booking changes, cancellations, and other reservation requests.
• Assist customers with payment and booking-related concerns.
• Document customer interactions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Skills

Good English communication

Basic computer skills

Typing skills

Attention to detail

Customer service mindset

Willing to learn reservation systems

Education

College graduate

Job description

Metacom Careers in the Philippines is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. No prior call center or hotel reservations experience is required, and paid training is provided to help you succeed on live calls.

As a college graduate, you will handle inbound calls, assist with room bookings, and learn reservation systems. You’ll work onsite on a shifting schedule with a supportive team and clear paths to advancement in travel and hospitality.