Hotel Reservations Associate — Paid Training

Metacom Careers; Quezon City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Performance incentives

Job summary

MetaCom Careers in the Philippines is hiring a Hotel Reservations Account Customer Service Representative. You will assist customers with hotel bookings, check availability and rates, and manage changes and inquiries, developing communication and problem-solving skills as you learn the reservation process.

No prior BPO or hotel experience is required. The role offers paid training, on-site work in Metro Manila, and opportunities to build customer service expertise while meeting quality and

Qualifications

• Good English communication skills
• Customer service and problem‑solving skills
• Good attention to detail
• Basic computer skills
• Willing to learn reservation systems and processes
• Willing to work onsite in Metro Manila

Responsibilities

• Assist customers with hotel reservations and booking inquiries
• Provide information about room availability, rates, and booking details
• Handle booking changes, cancellations, and rebooking requests
• Explain hotel policies, amenities, and reservation details
• Process special requests and reservation updates
• Address customer concerns and provide appropriate solutions
• Document customer interactions using company systems
• Escalate complex concerns when necessary
• Follow account procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

Skills

English communication

Customer service

Problem solving

Attention to detail

Basic computer skills

Education

High School / Senior High School / College Graduate

Tools

Reservation systems

Job description

MetaCom Careers in the Philippines is hiring a Hotel Reservations Account Customer Service Representative. You will assist customers with hotel bookings, check availability and rates, and manage changes and inquiries, developing communication and problem-solving skills as you learn the reservation process.

No prior BPO or hotel experience is required. The role offers paid training, on-site work in Metro Manila, and opportunities to build customer service expertise while meeting quality and