Hotel Reservation Agent | Beginner Friendly

Sapien Global Careers; Manila; On-site; PHP 274,000 - 328,000; Full time

Job summary

Sapient Global Services is hiring Call Center Agents for Hotel Reservation Accounts across Metro Manila, with onsite work in Quezon City. Fresh graduates are welcome, and full training is provided from Day 1. You will assist guests with bookings, cancellations, and inquiries, aiming to deliver a smooth, professional guest experience.

The role emphasizes customer service, accuracy in handling reservations, and adherence to schedule shifts including nights, weekends, and holidays.

Qualifications

• Fresh graduates are welcome to apply.
• Strong English communication skills are required.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist guests with hotel bookings, reservations, cancellations, and modifications.
• Provide accurate information about hotel availability, rates, and policies.
• Record customer interactions in internal systems and escalate complex issues as needed.
• Meet quality and performance targets.

Skills

Fresh graduates welcome

Strong English

Customer-focused

Detail-oriented

Basic computer skills

Willing to work onsite

Flexible shifting schedules

Education

High School or Senior High School graduate

Job description

Call Center Agent Hiring | Hotel Reservation Account | Sapient Global Services

Quezon City | Onsite | Up to ₱27,000/month | Fresh Graduates Welcome

Why Join Sapient Global Services

• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Strong career growth in hospitality and customer service industry
• Ideal for beginners and applicants with no BPO experience
• Training-focused and supportive environment

Sapient Global Services is actively hiring Call Center Agents for Hotel Reservation Accounts across Metro Manila. If you are searching for hotel reservation hiring, hospitality customer service jobs, call center agent hiring, or an entry-level BPO opportunity with no experience, this is your chance to start a stable career in the hospitality and travel support industry.

We are open to fresh graduates, career shifters, and applicants with no BPO experience. Full training is provided from Day 1.

Location

Muñoz, Quezon City (Main Onsite Site)

Other Sites:

• Quezon City
• Pasig City
• Mandaluyong City
• Makati City
• Manila

Job Overview

As a Call Center Agent / Customer Service Representative for a Hotel Reservation Account, you will assist guests with hotel bookings, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure guests receive a smooth and hassle-free booking experience.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Assist guests with hotel bookings and reservations
• Process cancellations, rebookings, and modifications
• Provide accurate information about hotel availability, rates, and policies
• Resolve guest concerns professionally and efficiently
• Record customer interactions in internal systems
• Escalate complex issues to appropriate teams
• Meet quality and performance targets

Requirements

• Open to fresh graduates and applicants with no BPO experience
• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused and detail-oriented
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila
• Open to shifting schedules including nights, weekends, and holidays

Training & Schedule

Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.