Hotel Operations Coordinator - Data, Onboarding & Support

IHG Hotels & Resorts; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hotel discounts

Hybrid schedule

Career development

Job summary

IHG Hotels & Resorts is seeking a structured professional to manage inbound communications, coordinate with regional teams, and ensure accurate hotel data in key systems. The role supports onboarding and informs stakeholders through regular reports.

Candidates should display strong MS Office skills, familiarity with hotel operations, and the ability to work in a hybrid environment with US/AMER time zones. Hybrid schedule with days onsite.

Qualifications

• Ability to interpret information and propose solutions for problems.
• Strong self-motivation with time management skills.
• Experience with hotel operations and content standards.

Responsibilities

• Receive and review inbound emails from hotels and partners.
• Resolve booking barriers on digital channels and payments.
• Update hotel profiles and personnel data in systems.
• Support onboarding programs for hotel personnel and schedule actions.

Skills

Email management

Data analysis

MS Office

Tools

IHG Concerto

Salesforce

Content API

Job description

IHG Hotels & Resorts is seeking a structured professional to manage inbound communications, coordinate with regional teams, and ensure accurate hotel data in key systems. The role supports onboarding and informs stakeholders through regular reports.

Candidates should display strong MS Office skills, familiarity with hotel operations, and the ability to work in a hybrid environment with US/AMER time zones. Hybrid schedule with days onsite.