Hospitality Customer Service Email and Chat Support

Deployed Philippines; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Deployed Philippines Inc is seeking a Hospitality Customer Service Email and Chat Support specialist in Pasig, Philippines. The role involves handling email inquiries, chat support, and managing reservations for a portfolio of hospitality clients.

You will coordinate with operations and venue teams via Microsoft Teams, respond to social media messages, and maintain a consistent brand voice across channels. A minimum of 12 months in customer service or reservations is preferred.

Qualifications

• At least 12 months experience in a customer service role, reservations or concierge role will be an distinct advantage.
• Proven sales and administration skills
• Strong organizational and time management abilities.
• Comfortable using digital communication tools and booking systems.
• A collaborative attitude and the flexibility to adapt in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
• Proficient in Outlook, with experience using reservations software being an advantage.

Responsibilities

• Responding to a large volume of email inquiries and resolving customer service questions.
• Monitor and respond to social media messages and comments with a consistent brand voice.
• Reply and manage Google Reviews.
• Manage reservations and liaise with operations, kitchen and venue management teams via Microsoft Teams to ensure seamless customer experience.
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing customer experience.
• Manage bookings for functions and events, ensuring accurate and timely scheduling.

Skills

Customer service

Reservations

Administration

Time management

Microsoft Teams

Outlook

Communication

Multi-tasking

Tools

Microsoft Teams

Outlook

Reservations software

Job description

Hospitality Customer Service Email and Chat Support

Pasig, Philippines | Posted on 08/12/2026

• State/Province National Capital Region (Manila)
• Job Type Full time
• Country Philippines

About Us

Deployed Philippines Inc is a non-traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.

Our clients are small and medium-sized businesses with specific needs. The company provide high-quality solutions in diverse business areas. We focus on integrated end-to-end outsourcing and delivering result-oriented benefits to our clients through cost-effective support, productivity and process reengineering.

Job Description

Responsibilities

The Role:

We have an exciting opportunity for a chat and email support customer service coordinator to the ever-changing world of hospitality. Work across a portfolio of some of Australia’s most iconic venues. We operate 7 days a week, 364 days a year, so it is essential you have the flexibility to work a rotating roster including weekdays & weekends. Your hours will be between 8am and 7pm Australian Western Standard Time. You will be responsible for:

• Responding to a large volume of email inquiries and resolving customer service questions.
• Monitor and respond to social media messages and comments with a consistent brand voice.
• Reply and manage Google Reviews.
• Manage reservations and liaise with operations, kitchen and venue management teams via Microsoft Teams to ensure seamless customer experience.
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing customer experience.
• Manage bookings for functions and events, ensuring accurate and timely scheduling.

Requirements

What we expect from you:

• At least 12 months experience in a customer service role, reservations or concierge role will be adistinct advantage.
• Proven sales and administration skills
• Strong organizational and time management abilities.
• Comfortable using digital communication tools and booking systems.
• A collaborative attitude and the flexibility to adapt in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
• Proficient in Outlook, with experience using reservations software being an advantage.

Work Arrangement

• Work Setup: On-site
• Work Hours: Rotating roster between 8am to 9pm PHT, should complete nine (9) hours work