HMO Staff (Start ASAP)

MMSU Global Association, Inc.; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

MMSU Global Association, Inc. in Parañaque is seeking a customer service representative to provide efficient support for HMO-related patient inquiries and administrative tasks at their healthcare facility.

The successful candidate will be responsible for assisting patients, verifying coverages, coordinating with HMO providers, and reporting daily operations. A graduate of any 4-year course with computer literacy is required.

Qualifications

• Graduate of any 4-year course.
• Computer literate.
• Ability to handle administrative tasks related to healthcare.

Responsibilities

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer literacy

Education

Bachelor's degree

Job description

Provide efficient customer service and support for HMO-related patient inquiries and administrative tasks at a healthcare facility.

Your Role

Key responsibilities include:

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Verify patient member status.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.
• Perform other related duties as assigned by superiors.

About You

The company is looking for:

• A graduate of any 4-year course.
• Computer literate.