HMO Staff (Start ASAP)

Far Eastern University; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

A healthcare facility in Metro Manila, Parañaque is seeking a graduate to provide efficient customer service and support for HMO-related patient inquiries. Responsibilities include reporting daily census of processed LOA, assisting HMO Liaison officers, and verifying patient details. The ideal candidate must be computer literate and possess a degree in a 4-year course. Apply soon as this job may close before the stated closing date.

Qualifications

• Graduate of any 4-year course.
• Computer literate.

Responsibilities

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Verify patient member status.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.
• Perform other related duties as assigned by superiors.

Skills

Computer literacy

Education

Any 4-year course

Job description

Provide efficient customer service and support for HMO-related patient inquiries and administrative tasks at a healthcare facility.

Your Role

Key responsibilities include:

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Verify patient member status.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.
• Perform other related duties as assigned by superiors.

About You

The company is looking for:

• A graduate of any 4-year course.
• Computer literate.

How to Apply

Submit your name, email, cover letter, and upload your CV/Resume through the application form provided.

This job may close before the stated closing date, you are encouraged to apply as soon as possible