HMO Patient Support & Operations Specialist

Paranaque Doctors Hospital; Parañaque; Presencial; PHP 223 000 - 335 000; Tempo integral

Resumo da oferta

Paranaque Doctors Hospital in Metro Manila is seeking a dedicated Customer Service Associate to support HMO-related patient inquiries and administrative tasks. You will ensure accurate verification of coverages, assist patients at the window, and coordinate LOA requests.

This role involves liaison with HMO providers and collaboration across departments to resolve inquiries. Responsibilities include reporting daily census for LOA procedures, handling telephone inquiries, and updating doctors’

Qualificações

• Graduate of any 4-year course.
• Computer literate.

Responsabilidades

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Verify patient member status.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.
• Perform other related duties as assigned by superiors.

Formação académica

4-year course

Descrição da oferta de emprego

Paranaque Doctors Hospital in Metro Manila is seeking a dedicated Customer Service Associate to support HMO-related patient inquiries and administrative tasks. You will ensure accurate verification of coverages, assist patients at the window, and coordinate LOA requests.

This role involves liaison with HMO providers and collaboration across departments to resolve inquiries. Responsibilities include reporting daily census for LOA procedures, handling telephone inquiries, and updating doctors’