HMO Patient Care & Coordination Specialist

Stfrancis; Parañaque; On-site; PHP 279,000 - 391,000; Full time

Job summary

A healthcare facility in the Philippines is seeking an individual for customer service support to handle HMO-related patient inquiries and administrative tasks. Responsibilities include assisting patients, verifying coverage, and coordinating with other departments. The ideal candidate is a graduate of any 4-year course and computer literate. Apply promptly as this job may close before the stated date.

Qualifications

• Graduate of any 4-year course.
• Computer literate.

Responsibilities

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Verify patient member status.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.
• Perform other related duties as assigned by superiors.

Education

Any 4-year course

Job description

A healthcare facility in the Philippines is seeking an individual for customer service support to handle HMO-related patient inquiries and administrative tasks. Responsibilities include assisting patients, verifying coverage, and coordinating with other departments. The ideal candidate is a graduate of any 4-year course and computer literate. Apply promptly as this job may close before the stated date.