HMO Field Customer Experience Specialist

Asalus Corporation (IntelliCare); Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Asalus Corporation (IntelliCare) is seeking a customer service professional to delight members with quality, personalized assistance for HMO availments at company premises or assigned locations. You will ensure proper implementation of SLAs and benefit plans while contributing to client retention.

Responsibilities include acting as help desk via hotlines, in-person, and email; endorsing and approving procedures; guiding reimbursements; coordinating with ECU/APE and HR teams; and assisting

Qualifications

• 4-year allied medical degree or acceptable equivalent
• Experience as a customer service representative

Responsibilities

• Provide accurate and timely assistance to clients
• Answer inquiries via hotlines, face-to-face, and email
• Process RCS 1 and 2 within Authority
• Endorse reimbursement to facilities and PRO
• Assist in Philhealth filing and documentation
• Coordinate with ECU/APE and HR for scheduling and document handling

Skills

Customer service

Communication skills

Attention to detail

Adaptability

Education

4-year allied medical degree

Tools

Microsoft Office

Job description

Asalus Corporation (IntelliCare) is seeking a customer service professional to delight members with quality, personalized assistance for HMO availments at company premises or assigned locations. You will ensure proper implementation of SLAs and benefit plans while contributing to client retention.

Responsibilities include acting as help desk via hotlines, in-person, and email; endorsing and approving procedures; guiding reimbursements; coordinating with ECU/APE and HR teams; and assisting