Healthcare Virtual Assistant – Referrals & Prior Authorizations (Onsite)

Snapscale; Davao City; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

HMO

Government-mandated benefits

13th month pay

Other employee incentives

Career growth and development

Fun and supportive working environment

Job summary

Snapscale is seeking a Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice. You will manage referrals from start to finish, handle prior authorizations, and perform insurance-related administrative tasks.

You will track each item, proactively follow up on delays, update EMR records, verify insurance, and communicate with patients and providers. This onsite role in Davao requires strong English, attention to detail, and reliability.

Qualifications

• Experience as Healthcare Virtual Assistant or similar role.
• Strong attention to detail and follow-through.
• Familiarity with insurance verification and prior authorizations.
• Proactive in identifying delays and unresolved requests.
• Ability to work with EMR/EHR systems.

Responsibilities

• Manage referrals from initial assignment through completion.
• Process and coordinate prior authorization requests.
• Follow up with insurance companies, referral partners, and other healthcare organizations as needed.
• Track open referrals and prior authorizations to ensure timely completion.
• Update patient records and administrative information in the EMR.
• Maintain confidentiality of PHI and patient information.
• Provide additional healthcare administrative support as assigned.

Skills

Attention to detail

Healthcare domain knowledge

Referral coordination

Prior authorizations

English communication

Tools

Akute EMR

EMR/EHR systems

Microsoft Teams

Office 365

Job description

About the Role:

Snapscale is looking for a reliable, detail-oriented, and healthcare-trained

Snapscale is looking for a reliable, detail-oriented, and healthcare-trained Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice with referral coordination, prior authorizations, insurance-related administrative tasks, and patient follow-ups. This role is ideal for someone who takes ownership of their work from start to finish. The successful candidate will be responsible not only for starting referrals and prior authorization requests, but also for tracking each item through completion, proactively following up on delays, and ensuring that no task is left unresolved. The practice is looking for a dependable team member who can help reduce administrative workload, eliminate backlogs, prevent patient delays, and allow the in-office clinical and administrative team to focus on patient care.

Responsibilities may include:

• Manage patient referrals from initial assignment through completion
• Process and coordinate prior authorization requests
• Follow up with insurance companies, referral partners, and other healthcare organizations as needed
• Track open referrals and prior authorizations to ensure timely completion
• Communicate referral and authorization status to the appropriate internal team members
• Assist with insurance verification and pre-authorization processes
• Communicate with patients regarding referral and authorization status when appropriate
• Update patient records and administrative information in the EMR
• Maintain organized tracking of open and completed items
• Follow established practice workflows and procedures
• Maintain confidentiality when handling patient information and protected health information (PHI)
• Provide additional healthcare administrative support as assigned

Perks:

• Health Maintenance Organization (HMO)*
• Government-mandated benefits*
• 13th month pay*
• Other employee incentives*
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Referral Coordinator, Prior Authorization Specialist, Medical Administrative Assistant, or similar healthcare role
• Hands-on experience managing referrals and/or prior authorizations is strongly preferred
• Familiarity with insurance verification, referrals, prior authorizations, and healthcare administrative workflows
• Exceptional attention to detail and follow-through
• Highly organized and capable of maintaining accurate task and referral records
• Proactive in identifying delays, missing information, and unresolved requests
• Strong written and verbal English communication skills
• Comfortable communicating with patients, insurance companies, healthcare providers, and specialist offices
• Experience working with EMR/EHR systems is preferred
• Willing to learn and work with Akute EMR and other client-specific systems
• Comfortable using Microsoft Teams, Office 365, and other computer-based applications
• Able to work independently while maintaining consistent productivity and accountability
• Reliable and committed to completing assigned work without constant supervision
• Must be willing to work onsite in Davao