Healthcare Virtual Assistant

School Of Virtual Assistance (SOVA); Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Snapscale is seeking a Healthcare Virtual Assistant to work onsite and support day-to-day clinic operations, ensuring a smooth patient experience while handling EMR tasks.

The role requires hands-on Athena EMR experience, excellent English communication, and the ability to manage multiple clinical and administrative tasks in a fast-paced environment.

Candidates with experience in US-based clinics and health insurers will be favored, along with strong organizational skills and attention to detail.

Qualifications

• Minimum 6–12 months hands-on Athena EMR experience.
• Experience with US-based clinics or health insurers.
• Excellent English written and verbal communication.

Responsibilities

• Verify patient benefits and insurance coverage accurately.
• Reactivate past patients and maintain engagement via follow-ups.
• Handle inbound calls and assist patients professionally.
• Conduct appointment confirmations, reminders, and outreach.
• Schedule and reschedule appointments using Athena EMR.
• Maintain and update patient records in Athena EMR.
• Perform medical chart scrubbing for data accuracy.
• Process prior authorizations per payer guidelines.
• Handle prescription refills per clinic protocols.
• Audit lab results and follow up on missing reports.
• Monitor clinic virtual kiosks as needed.

Skills

English communication

Attention to detail

Organized

Onsite work readiness

Tools

Athena EMR

Job description

Snapscale is seeking a highly skilled Healthcare Virtual Assistant who can work onsite to support day-to-day clinic operations and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently.

Key Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries professionally and empathetically
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments using Athena EMR
• Maintain and update patient records in Athena EMR (required)
• Perform medical chart scrubbing to ensure accuracy and completeness of patient data
• Process and manage prior authorizations following payer and clinic guidelines
• Handle prescription refills in accordance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Monitor and manage clinic virtual kiosks as needed
• Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)
• Experience working with US based clinics and/or health insurance providers
• Experience in insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated for onsite work