Healthcare Representative

R1 RCM; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

R1 RCM is hiring a Healthcare Representative for a full-time, on-site role in Quezon City. You will assist patients and healthcare partners with billing inquiries, insurance coverage questions, and payment options, communicating financial policies clearly and empathetically.

You will coordinate with clinical and administrative teams to ensure accurate patient information, resolve account issues promptly, document interactions, and escalate complex cases when needed.

Qualifications

• Strong interpersonal and customer service abilities with empathy and professionalism.
• Clear verbal and written communication; ability to explain financial policies simply.
• Experience in healthcare or revenue cycle environment is a plus.

Responsibilities

• Assist patients with billing inquiries, insurance questions, and payment options.
• Explain financial policies in a clear, empathetic manner.
• Coordinate with clinical and administrative teams to ensure accurate patient information and timely issue resolution.
• Document interactions in relevant systems and escalate complex cases as needed.
• Participate in training sessions and support process improvements.

Skills

Interpersonal skills

Customer service

Empathy

Sales training

Communication skills

Attention to detail

Multitasking

Data entry

Team collaboration

Healthcare knowledge

Education

Relevant diploma or degree in business/healthcare

Job description

Company Description

R1 RCM is a leader in healthcare revenue management, helping healthcare providers improve financial performance through advanced technology and coordinated services. The company created the first Healthcare Revenue Operating System, an intelligent, modular platform that integrates automation, AI, and human expertise to support the entire revenue cycle. With more than 20 years of industry experience, R1 partners with over 1,000 providers, including 95 of the top 100 U.S. health systems, and processes more than 270 million payer transactions each year. This scale allows R1 to deliver deep operational insight and data-driven strategies that help healthcare organizations drive sustainable growth and long-term value. Candidates can learn more about the company and its solutions at https://www.r1rcm.com.

Role Description

The Healthcare Representative is a full-time, on-site role based in Quezon City, responsible for supporting patients and healthcare partners throughout the revenue management and service process. Day-to-day tasks include assisting patients with billing inquiries, insurance coverage questions, and payment options, as well as explaining financial policies in a clear and empathetic manner. The role involves coordinating with clinical and administrative teams to ensure accurate patient information, timely resolution of account issues, and adherence to internal procedures and regulatory standards. The Healthcare Representative will also handle incoming calls and walk-in inquiries, document interactions in relevant systems, and elevate complex cases when necessary. In addition, the role may include participating in training sessions, supporting process improvements, and promoting a positive, service-oriented experience for patients and providers.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service capabilities, with a focus on empathy, clarity, and professionalism in patient and provider interactions.
• Candidates should possess Sales and Training skills, enabling effective communication of service options, financial solutions, and participation in onboarding or knowledge-sharing activities.
• Candidates should possess foundational Healthcare knowledge, including familiarity with medical billing, insurance processes, and healthcare terminology.
• Candidates should have excellent verbal and written communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Candidates should be comfortable working on-site in Quezon City, proficient with basic computer applications and data entry, and able to collaborate within diverse, cross-functional teams.
• Prior experience in a healthcare, customer service, call center, or revenue cycle environment is preferred; a relevant diploma or degree in business, healthcare, or a related field is an advantage.