Healthcare Quality Manager

Omega Healthcare Management Services, Inc.; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

A leading healthcare management services company in Metro Manila is seeking a Quality Assurance Manager to oversee quality improvement initiatives. You will manage a team of Quality Team Leaders, implement continuous education plans, and promote a Six Sigma culture. Ideal candidates should have 3-4 years of experience in quality assurance, preferably in a Healthcare BPO environment.

Qualifications

• Minimum 3-4 years of work experience as a Quality Assurance Manager.
• Managed a team of 6-8 team members.
• Proven process improvement experience to improve delivery quality.
• Desirable: Six Sigma certified from a reputed company/certifier
• Experience in revenue cycle management industry.

Responsibilities

• Manage a team of 5-10 SQ TLs spread across different LOBs.
• Drive Six Sigma culture across location.
• Act as a single point of contact for all quality related activities of the location.
• Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
• Develop and implement plans for continuous education across SQ function in the location.
• Build cross domain expertise of team members to enhance their skill and knowledge.
• Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
• Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
• Participate in client calls whenever necessary along with SQ TLs to represent Quality.
• Drive performance management initiatives for SQ function at the location.
• Define visual display system for each team performance on floor - Visual Factory
• Drive Six Sigma culture across location.
• Act as a single point of contact for all quality related activities of the location.

Skills

Quality improvement tools and techniques

Process improvement

Team management

Healthcare BPO experience

Training & education

Education

Graduate / Post graduate in any discipline

Tools

Kaizen

Lean Six Sigma

FMEA

Job description

• Manage a team of 5-10 SQ TLs spread across different LOBs.
• Coach, guide, and support Quality & Process Improvement teams to perform defined quality improvement tasks.
• Prioritize and allocate improvement projects based on internal and external quality data.
• Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
• Develop and implement plans for continuous education across SQ function in the location.
• Build cross domain expertise of team members to enhance their skill and knowledge.
• Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
• Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
• Participate in client calls whenever necessary along with SQ TLs to represent Quality.
• Drive performance management initiatives for SQ function at the location.
• Define visual display system for each team performance on floor - Visual Factory
• Drive Six Sigma culture across location.
• Act as a single point of contact for all quality related activities of the location.

Essential:

• Graduate / Post graduate in any discipline with minimum 3-4 years of work experience as Quality Assurance Manager
• Experience in Healthcare BPO organization is an advantage.
• Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean Six Sigma, FMEA, etc.
• Managed team of 6-8 team members.
• Proven process improvement experience to improve delivery quality.

Desirable:

• Six Sigma certified from a reputed company/certifier
• Experience in revenue cycle management industry.