Healthcare Quality & CSAT Analyst

View Moreicons; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Sagility is seeking an Analyst to monitor customer interactions across multiple channels and provide actionable insights to improve quality, CSAT, and performance. The role includes coaching, process improvement, and regulatory compliance.

Ideal candidates have 2 years’ experience in speech/text analytics and a 4-year degree or equivalent, with knowledge of HIPAA and QISMS. Location: Quezon City, Philippines; on-site role with emphasis on quality assurance and security.

Qualifications

• 2 years' experience in running speech and text analytics solutions.
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Responsibilities

• Monitor customer interactions across channels and provide actionable insights.
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Skills

Speech and text analytics experience

Quality monitoring

Information security awareness

HIPAA compliance knowledge

Education

4-year college degree or equivalent

Tools

Speech analytics software

QA tools

Job description

Sagility is seeking an Analyst to monitor customer interactions across multiple channels and provide actionable insights to improve quality, CSAT, and performance. The role includes coaching, process improvement, and regulatory compliance.

Ideal candidates have 2 years’ experience in speech/text analytics and a 4-year degree or equivalent, with knowledge of HIPAA and QISMS. Location: Quezon City, Philippines; on-site role with emphasis on quality assurance and security.