Healthcare QA Analyst | Global Quality & Process Improvement

iSupport Worldwide; Pasig; On-site; PHP 250,000 - 420,000; Full time

Job summary

iSupport Worldwide is seeking a diligent Quality Assurance professional in the Philippines to uphold product and service quality through rigorous testing, analysis, and process improvements. The role favors independent, organized individuals with strong communication and problem-solving abilities, and at least 1 year of QA experience, including exposure to international customers.

You will document QA processes, report defects, and support cross-functional teams while staying current with US

Qualifications

• Bachelor's degree required or equivalent
• Minimum 1 year experience in quality assurance
• 1 year experience in US health insurance, customer service, or data entry is a plus
• Strong knowledge of quality control methodologies and techniques
• Analytical mindset with ability to interpret data and identify trends
• Detail-oriented with focus on continuous improvement and problem-solving
• Excellent planning and organizational skills; ability to manage multiple tasks
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Good interpersonal skills; able to work independently and in a team
• Ability to maintain confidentiality of sensitive information

Responsibilities

• Identify and report issues and opportunities for process improvement
• Develop and maintain QA documentation including reports and metrics
• Perform thorough quality checks, tests, and inspections at various stages
• Identify defects and work with cross-functional teams to address issues
• Train and support team members on quality standards and best practices
• Participate in meetings as needed
• Stay updated on industry standards and US healthcare regulations
• Support a positive work environment and collaborate across levels
• Perform special tasks as needed

Skills

Quality Assurance

Data Analysis

Problem-Solving

Communication

Organizational Skills

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Teams

Outlook

Job description

iSupport Worldwide is seeking a diligent Quality Assurance professional in the Philippines to uphold product and service quality through rigorous testing, analysis, and process improvements. The role favors independent, organized individuals with strong communication and problem-solving abilities, and at least 1 year of QA experience, including exposure to international customers.

You will document QA processes, report defects, and support cross-functional teams while staying current with US