Healthcare Operations Manager (Hospital Billing Experience)| Cebu

Omega Healthcare Management Services Inc.; Central Visayas; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Omega Healthcare Management Services Inc. is seeking an experienced Operations Manager to oversee daily call center and healthcare business unit operations, ensuring efficiency and service excellence.

You will drive KPI achievement, manage capacity planning, and lead continuous improvement initiatives, while maintaining client quality, budget control, and strong leadership of team leads.

Qualifications

• Minimum of 2 years’ experience in an Operations Manager (OM) role.
• Experience working in a call center environment.
• Background in a BPO healthcare-related work setting.

Responsibilities

• Oversee daily operations in call center and healthcare business units to ensure efficiency and service excellence.
• Drive achievement of KPIs and consistent delivery of SLAs.
• Lead capacity planning, resource allocation, and workforce optimization.
• Implement continuous improvement initiatives to enhance productivity and quality.
• Manage NPS performance and develop customer-focused operational strategies.
• Oversee financial and budget management activities for the team/department.
• Develop and mentor leaders, supporting succession planning and talent growth.
• Prepare and present operational business reviews (WBR/MBR/QBR/YBR).
• Utilize advanced MS Excel (pivots, lookups, dashboards) and PowerPoint for reporting and analysis.
• Leverage experience with EPIC systems and hospital billing processes to support operational accuracy.
• Maintain strong communication and client-facing partnership to align operations with business needs.

Skills

Operations management

Call center experience

BPO healthcare background

Tools

EPIC systems

MS Excel

Job description

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partnersacross the healthcare ecosystem to deliver breakthrough resultsby reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engineleverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.

Omega Healthcare empowers organizations across provider, payer, and life sciences sectorsto navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly.Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.

JOB PURPOSE:

This position is responsible for coaching and supporting Team Leads and ensures that each team lead meets or exceeds their team performance. This position is also responsible for ensuring client quality and service levels are met on a consistent basis.

PRIMARY RESPONSIBILITIES:

• Oversee daily operations in call center and healthcare business units to ensure efficiency and service excellence

• Drive achievement of KPIs and consistent delivery of SLAs

• Lead capacity planning, resource allocation, and workforce optimization

• Implement continuous improvement initiatives to enhance productivity and quality

• Manage NPS performance and develop customer‑focused operational strategies

• Oversee financial and budget management activities for the team/department

• Develop and mentor leaders, supporting succession planning and talent growth

• Prepare and present operational business reviews (WBR/MBR/QBR/YBR)

• Utilize advanced MS Excel (pivots, lookups, dashboards) and PowerPoint for reporting and analysis

• Leverage experience with EPIC systems and hospital billing processes to support operational accuracy

• Maintain strong communication and client‑facing partnership to align operations with business needs

QUALIFICATIONS:

• Minimum of 2 years’ experience in an Operations Manager (OM) role

• Experience working in a call center environment

• Background in a BPO healthcare-related work setting
  

Candidate Profile:

• Excellent Leadership & Interpersonal relationship
• Strong Process Management & planning skills
• Embrace change and think operationally to achieve business goals
• Proven process improvement experience