Healthcare Operations Leader: Delivery, Strategy & Growth

Genpact; Metro Manila; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

Genpact is seeking a Vice President, Healthcare Operations to lead delivery for a healthcare client, ensuring operational targets are met and customer satisfaction remains high. You will guide senior client discussions, manage teams across projects, and drive continuous improvement using analytics and lean approaches.

In this role you will partner with client, operations, digital and analytics teams to define key projects, supervise performance, and uphold Genpact’s standards of excellence in a

Qualifications

• Graduate from a reputable university.
• Experience in contact center operations, healthcare domain/industry.
• Ability to engage senior client management and lead scope discussions.
• Experience using digital and analytics to drive the service line.

Responsibilities

• Lead delivery of the assigned Operations team to meet P&L targets.
• Identify performance gaps and develop improvement plans.
• Lead knowledge design and monitor solution implementation processes.
• Bring industry knowledge and innovative technology to healthcare operations.
• Collaborate on solutioning, pricing, due diligence, transition and stabilization.

Skills

Leadership

Client engagement

Communication

Analytical thinking

Digital & analytics

Education

Bachelor's degree

Job description

Genpact is seeking a Vice President, Healthcare Operations to lead delivery for a healthcare client, ensuring operational targets are met and customer satisfaction remains high. You will guide senior client discussions, manage teams across projects, and drive continuous improvement using analytics and lean approaches.

In this role you will partner with client, operations, digital and analytics teams to define key projects, supervise performance, and uphold Genpact’s standards of excellence in a