Healthcare Customer Support Specialist — Fresh Graduates Welcome

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

13th Month Pay

Paid Holidays

Job summary

A healthcare support company in Quezon City is seeking Fresh Graduates for a Customer Service Representative role. This position requires excellent communication skills and a professional approach to addressing patient inquiries and concerns. Responsibilities include assisting with appointment scheduling, verifying insurance, and maintaining records. The company offers benefits including health insurance, 13th month pay, and other perks. Fresh graduates are encouraged to apply.

Qualifications

• Excellent communication skills in English.
• Ability to handle inquiries and issues with empathy.
• Basic knowledge of healthcare services is a plus.

Responsibilities

• Respond to inquiries professionally via phone, email, or chat.
• Assist patients with appointment scheduling and insurance verification.
• Handle complaints and elevate issues as needed.
• Maintain accurate customer interaction records.
• Educate patients on healthcare services and policies.
• Ensure compliance with HIPAA regulations.
• Collaborate with teams to resolve concerns.
• Meet performance metrics for service quality.

Job description

A healthcare support company in Quezon City is seeking Fresh Graduates for a Customer Service Representative role. This position requires excellent communication skills and a professional approach to addressing patient inquiries and concerns. Responsibilities include assisting with appointment scheduling, verifying insurance, and maintaining records. The company offers benefits including health insurance, 13th month pay, and other perks. Fresh graduates are encouraged to apply.