Healthcare Customer Support Representative (On-Site | Dagupan)

Resolv Global; Sobredillo; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

Stable schedule

Training program

Growth opportunities

Supportive team

Career progression

Job summary

Resolv Global is seeking dedicated healthcare customer support professionals to join our Dagupan team on-site in the Philippines. The role focuses on handling customer interactions, assisting with account setup, and guiding members through onboarding and eligibility processes.

Ideal candidates have at least 1 year in customer service, strong English communication, and solid computer skills. The position offers a stable Monday–Friday schedule, comprehensive training, and opportunities for career

Qualifications

• Minimum 1 year of experience in customer service or related field.
• Strong English written and verbal communication.
• Excellent problem-solving and active listening.
• Strong computer skills and quick learner.
• Detail-oriented with accurate documentation.
• Professional when handling difficult conversations.
• Self-motivated and reliable attendance.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions
• Assist members with account setup, registration, and onboarding
• Support eligibility verification and intake processes
• Respond to benefits and coverage-related inquiries
• Resolve customer concerns professionally
• Document all interactions accurately and thoroughly
• Maintain confidentiality and compliance standards
• Coordinate with internal teams to ensure timely issue resolution
• Deliver exceptional customer experiences with a focus on first-contact resolution

Skills

Customer service

English communication

Active listening

Documentation

Computer skills

Attention to detail

Calm under pressure

Fast-paced environment

Job description

Join a Growing Healthcare Support Team

We are seeking dedicated, professional, and customer-focused individuals to join our healthcare customer support team in Dagupan.

Location

On-Site | Dagupan, Philippines

Schedule

Monday to Friday
9:00 AM to 6:00 PM

Compensation

PHP 17,000 p/month

What You'll Do

• Handle inbound and outbound customer interactions
• Assist members with account setup, registration, and onboarding
• Support eligibility verification and intake processes
• Respond to benefits and coverage-related inquiries
• Resolve customer concerns and complaints professionally
• Document all interactions accurately and thoroughly
• Maintain confidentiality and compliance standards
• Coordinate with internal teams to ensure timely issue resolution
• Deliver exceptional customer experiences with a focus on first-contact resolution

Why Join Us?

• Stable Monday-Friday schedule
• Comprehensive training program
• Opportunity to join a growing healthcare organization
• Supportive team environment
• Career growth opportunities as the business expands

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Please note that only applicants who complete all required stages will be considered.

Our Hiring Process Includes

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview
• Offer Stage

Also note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

What We're Looking For

• Minimum 1 year of experience in customer service, call center, healthcare support, or a related field
• Strong English communication skills, both written and verbal
• Excellent active listening and problem-solving abilities
• Strong computer skills and ability to learn new systems quickly
• Close attention to detail and accurate documentation skills
• Ability to remain calm and professional when handling difficult conversations
• Self-motivated and able to thrive in a fast-paced environment
• Reliable attendance and strong work ethic

Preferred Qualifications

• Healthcare, medical administration, insurance, or healthcare customer service experience
• Experience supporting US-based customers
• Experience handling benefits, eligibility, or patient/member inquiries
• Bilingual abilities are a plus