Healthcare Customer Experience Specialist

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service recruitment agency in Taguig is seeking candidates for a customer service role. The position involves providing high-quality service to patients and healthcare providers, handling inquiries about healthcare services, and resolving customer issues. No prior experience is required, but strong problem-solving and organizational skills are essential. Ideal candidates will have a relevant bachelor's degree and enjoy working collaboratively in a team environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• No prior experience required.
• Strong problem-solving abilities and organizational skills.
• Excellent interpersonal and communication skills.
• Strong work ethic and ability to work collaboratively in a team.
• Familiarity with call center operations and technical skills is a plus.

Responsibilities

• Provide high-quality customer service to patients and healthcare providers.
• Assist with inquiries regarding healthcare services and policies.
• Resolve customer issues efficiently through effective problem-solving.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and efficiency.

Skills

Problem-solving abilities

Organizational skills

Interpersonal skills

Communication skills

Familiarity with call center operations

Education

Bachelor’s degree in a relevant field preferred

Job description

A customer service recruitment agency in Taguig is seeking candidates for a customer service role. The position involves providing high-quality service to patients and healthcare providers, handling inquiries about healthcare services, and resolving customer issues. No prior experience is required, but strong problem-solving and organizational skills are essential. Ideal candidates will have a relevant bachelor's degree and enjoy working collaboratively in a team environment.