Healthcare CSR Tier 3 - Onsite in Bacolod, Elevate Service

TTEC; Negros Occidental; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A global customer service company is seeking a Healthcare Customer Service Representative in Bacolod, Philippines. This role requires a passion for helping others, with responsibilities including answering customer communications and resolving issues. Candidates should have at least 2 years of customer service experience and completed 2 years in college. The position offers a supportive culture and development opportunities, along with a healthy benefits package.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to resolve complex customer issues.
• Strong communication skills.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.
• Resolve escalated customer issues.

Skills

Customer service experience

Product knowledge

Education

Completed 2 years in college

Job description

A global customer service company is seeking a Healthcare Customer Service Representative in Bacolod, Philippines. This role requires a passion for helping others, with responsibilities including answering customer communications and resolving issues. Candidates should have at least 2 years of customer service experience and completed 2 years in college. The position offers a supportive culture and development opportunities, along with a healthy benefits package.