Healthcare Claims Team Lead

Cigna Health and Life Insurance Company; Hinoba-an; On-site; PHP 400,000 - 800,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a Supervisor (Band 3) to lead an operational team in Health Care Claims operations. You will oversee 10–20 frontline colleagues, manage workload, drive performance against KPIs, and support team development and performance reviews.

You will champion process improvements, coach for engagement, and collaborate with cross-functional partners to ensure end-to-end delivery and strong customer experience.

Qualifications

• 5–8 years total experience in BPO, Healthcare Operations, Customer Service, Claims, RCM, Back Office, or relevant domain.
• 2–4 years of people management experience leading teams of 10-25 employees.
• Strong exposure to KPI management, quality, productivity, attendance, coaching, and stakeholder communication.

Responsibilities

• Operational Delivery: Manage the day-to-day activities of your team to ensure all productivity, quality, TAT and customer satisfaction KPIs are achieved.
• Allocate workload and monitor capacity to maintain service levels.
• Identify risks, escalating issues proactively and supporting mitigation actions.
• Maintain operational discipline, ensuring adherence to processes, controls, and standards.

Skills

People management

KPI management

Customer service

Communication skills

Analytical skills

Problem solving

Tools

Excel

Job description

Cigna Healthcare, a division of The Cigna Group, is seeking a Supervisor (Band 3) to lead an operational team in Health Care Claims operations. You will oversee 10–20 frontline colleagues, manage workload, drive performance against KPIs, and support team development and performance reviews.

You will champion process improvements, coach for engagement, and collaborate with cross-functional partners to ensure end-to-end delivery and strong customer experience.