Head of Onboarding & Cigna Solutions Operations

Cigna Health and Life Insurance Company; Hinoba-an; On-site; PHP 994,000 - 1,657,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a seasoned Head of Department (Band 4) to lead a large operational healthcare function. You will guide multidisciplinary teams, deliver high-quality operations, and drive continuous improvement in eligibility, enrollment and related processes.

The role emphasizes strategy, governance and cost efficiency in a high-volume, customer-centric setting. You will report to the Head of Operations and lead across global stakeholders, shaping the

Qualifications

• Experience minimum 12+ years leading large operational healthcare insurance, claims, enrollment, eligibility operations, subrogation or policy administration.
• Proven experience delivering complex operational outcomes at scale.
• Strong strategic and operational execution background.

Responsibilities

• Strategic Leadership: create and execute the department roadmap; drive digital transformation and process reengineering.
• Operational Leadership: manage departmental operations across locations; hit SLAs and improve turnaround time.
• People Leadership: coach and develop management layers; drive recruitment and retention.
• Change & Innovation: lead department-level transformation and continuous improvement.
• Collaboration & Stakeholder Management: partner with cross-functional leaders and external partners.
• Reporting, Compliance & Governance: produce management information and ensure regulatory compliance.

Skills

Strategic leadership

Operational leadership

People leadership

Change & innovation

Collaboration & stakeholder management

Data-driven decision making

Budget and cost management

Negotiation and problem solving

Global perspective

Tech-savvy leadership

Tools

Excel

BI tools

Job description

Cigna Health and Life Insurance Company is seeking a seasoned Head of Department (Band 4) to lead a large operational healthcare function. You will guide multidisciplinary teams, deliver high-quality operations, and drive continuous improvement in eligibility, enrollment and related processes.

The role emphasizes strategy, governance and cost efficiency in a high-volume, customer-centric setting. You will report to the Head of Operations and lead across global stakeholders, shaping the