Healthcare Claims Support Specialist

Risewave Consulting Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare consulting firm is seeking a Call Center Associate to handle patient inquiries and payment processes. The ideal candidate must have at least 1 year of experience in healthcare and excellent communication skills. This role requires proficiency in Microsoft Office and the ability to work effectively in a fast-paced environment. Strong organizational skills and a calm demeanor in difficult situations are essential.

Qualifications

• At least 1 year minimum experience handling a healthcare account from a BPO or Shared Services.
• Ability to work independently and collaboratively in a team environment.
• Strong verbal communication skills.
• Bilingual skills are a plus.

Responsibilities

• Respond to patient inquiries and requests over the phone.
• Process patient credit card payments to resolve outstanding balances.
• Analyze and resolve issues on patient accounts with accuracy.
• Ensure compliance with HIPAA and PHI guidelines.

Skills

Healthcare claims processing

Communication skills

Organizational skills

Time management

English speaking proficiency

Tools

Microsoft Office

GE and Epic workflow systems

Job description

A healthcare consulting firm is seeking a Call Center Associate to handle patient inquiries and payment processes. The ideal candidate must have at least 1 year of experience in healthcare and excellent communication skills. This role requires proficiency in Microsoft Office and the ability to work effectively in a fast-paced environment. Strong organizational skills and a calm demeanor in difficult situations are essential.