Head of Maintenance Operations

Green Ocean Property Management; Philippines; On-site; PHP 5,762,000 - 9,603,000; Full time

Job summary

Green Ocean Property Management in the Philippines seeks a Maintenance Director to lead maintenance performance across portfolios. This senior role owns service levels, field-team management, vendor capacity, and department financials, building scalable processes and repeatable workflows.

You will develop scorecards, oversee the Field Operations Specialist, Project Manager/Estimator, and Maintenance Coordination Team, ensuring predictable, profitable operations with clear accountability.

Responsibilities

• Maintenance Operations Leadership: Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout.
• Set emergency and routine service levels, escalation rules, quality standards, and communication expectations.
• Run weekly maintenance operating reviews covering backlog, aging, scheduled work, emergencies, callbacks, staffing, vendor capacity, and financial performance.
• Ensure the Maintenance Coordination Team maintains accurate work-order status, scheduling, resident communication, vendor communication, and after-hours handoffs.
• Hold the Project Manager / Estimator accountable for scopes, estimates, schedules, project delivery, change control, documentation, and project margins.
• Use the Field Operations Specialist for inspections, technical troubleshooting, difficult jobs, field recommendations, and workmanship checks without assigning people-management duties to that role.
• Maintain complete, decision-ready records in PropertyMeld, Buildium, approved trackers, and related source systems.
• Field Team and People Leadership: Directly manage field staff, including performance expectations, schedules, coaching, attendance, discipline, development, and staffing decisions.
• Define required skills, productivity expectations, quality standards, safety practices, and documentation requirements for each field role.
• Build labor and vendor capacity plans that match seasonal demand, portfolio growth, emergency coverage, and project commitments.
• Identify performance issues early, document expectations, and complete timely follow-up rather than allowing unresolved problems to move upward to the COO.
• Create practical onboarding and training plans for field staff, coordinators, estimators, and vendors.

Job description

Green Ocean Property Management in the Philippines seeks a Maintenance Director to lead maintenance performance across portfolios. This senior role owns service levels, field-team management, vendor capacity, and department financials, building scalable processes and repeatable workflows.

You will develop scorecards, oversee the Field Operations Specialist, Project Manager/Estimator, and Maintenance Coordination Team, ensuring predictable, profitable operations with clear accountability.