Head of Housekeeping — 5-Star Hotel Operations

Solaire Resort; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Solaire Resort in Quezon City, Philippines, seeks a Director, Housekeeping to provide executive leadership and strategic direction for all housekeeping operations. The role drives quality standards, cost control, and staff development across the department.

Responsibilities include ensuring compliance with health and safety requirements, overseeing schedules, training systems, and monthly forecasts, while maintaining guest satisfaction at the highest levels.

Qualifications

• At least 10 years managerial experience in a 5 star hotel.
• Strong leadership and management skills.
• Knowledge in Management skills.
• Organizational & time management skills.
• English communication skills (written/verbal).

Responsibilities

• Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
• Implement strategies aimed at cost minimisation, productivity maximisation without reduction of quality standards.
• Ensure operation runs within out looked financial framework.
• Monitor and review Quality Standards for the Department.
• Purchase operational supplies are required within budgt and outlook.
• Daily check of all public areas and guest corridors.
• Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department.
• Accurately document lost property (records) and organise distribution of unclaimed items.
• Attend promptly to all guest complaints and requests.
• Complete and update annually Standards and Procedures for the Housekeeping Department.
• Ensure preparation of cleaning schedule for the return of all out of order rooms.
• Ensure completion of monthly linen and toweling stocktake.
• Oversee the inspection of VIP or Vacant Clean rooms.
• Ensure all telephone calls to to the department are accurately logged.
• Participate in the preparation of the Strategic Business and Operation Plans.
• Prepare monthly outlook / forecast reports.
• Attend meetings as required.
• Implement opportunities for quality Team Building.
• Ensure that all associates comply with the grooming and uniform standards.
• Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
• Implement and maIntain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Oversee the selection and appointment of new associates within the department.
• Conduct regular staff meetings to keep all associates informed.
• Ensures compliance with legislated health and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.

Skills

Leadership

Management

Organizational skills

Time management

English communication

Job description

Solaire Resort in Quezon City, Philippines, seeks a Director, Housekeeping to provide executive leadership and strategic direction for all housekeeping operations. The role drives quality standards, cost control, and staff development across the department.

Responsibilities include ensuring compliance with health and safety requirements, overseeing schedules, training systems, and monthly forecasts, while maintaining guest satisfaction at the highest levels.