Head of Global IT Operations & Platform Delivery

Ericsson GmbH; Hinoba-an; On-site; PHP 2,300,000 - 4,928,000; Full time

Job summary

Ericsson GmbH in Noida, India is seeking a Head of SDA&P Operations to define and drive the global operations strategy, budget, and service delivery for a 24/7 IT operations unit. You will lead a diverse, global team, ensure process compliance, and report to the Head of SDA&P, shaping change management and performance against KPIs while aligning with Ericsson policies.

The role combines strategic leadership with hands-on operational oversight, financial management, and vendor governance,

Qualifications

• Education: MSc, MBA or equivalent through experience.
• Proven experience in leading and managing divers global teams.
• Domain experience in IT Operations or customer support, ITIL, MSTOP, and eTOM processes.
• Proven track record in leading, supervising, and responding to change in a high pace environment
• Minimum 10 years in Service Delivery Management and Technical Operations
• Change & Improvement Management Skills
• Deep understanding of Service Delivery process, models, and strategy
• Excellent Social and communication skills
• Strong people leadership skills
• Strong Operational skills
• Strong delivery execution skills
• Presentation skills
• Fluency in written and spoken English
• Technical Background

Responsibilities

• Provide overall leadership, control and decision making, taking responsibility for the SDA&P Operations Management team and department
• Report to Head of SDA&P
• Perform line-management for all SDA&P Operations team or department managers/supervisors
• Drive Change Management within SDA&P Operations organizational changes
• Drive overall SDA&P Operations service delivery quality and user satisfaction
• Responsible for the solution production system and solution stability/availability and performance as per stakeholder requirement.
• Responsible for System operations, support, maintenance, monitoring, solution update management and SLA fulfillment.
• Secure compliance to Ericsson policies/directives and instructions
• 3PP Contract Management for support and maintenance of production systems and solutions
• Processes management according to SDA&P process map
• Budget and Financial management

Skills

Strategic leadership

IT Operations

ITIL/eTOM

Change management

Team leadership

English fluency

Stakeholder management

Education

MSc / MBA or equivalent

Job description

Ericsson GmbH in Noida, India is seeking a Head of SDA&P Operations to define and drive the global operations strategy, budget, and service delivery for a 24/7 IT operations unit. You will lead a diverse, global team, ensure process compliance, and report to the Head of SDA&P, shaping change management and performance against KPIs while aligning with Ericsson policies.

The role combines strategic leadership with hands-on operational oversight, financial management, and vendor governance,